Air India — damage of luggage stolen mobile phone and other valuables from mumbai international airport

Address:

Yashwant Nagar, vakola, Mumbai City, Maharashtra, 400054

Dear sir / madam,

It is with reluctance and regrets i am writing this email. I traveled from riyadh to mumbai in ai922 on 27th june 2019.
I had two check-in baggage (Pictures attached alongside). One of my bags was tampered with. Chain and lock were professionally broken and my brand new samsung galaxy s9 plus 128gb mobile phone was stolen (Pictures attached alongside) post which the chain was attached back. The moment i tried to open my bag lock the entire lock and the chain fell off. All my things inside the bag were messed with and phone and the connector was missing. There were other small items which were missing too.
I raised this complaint with air india staff (Nikhil chaudhary), csif and sahar police station.
I even met and personally raised concerns about the luggage safety with csia operations manager (Mr. Dhiren)
Please find attached alongside
1. My passport and boarding pass
2. Complaint and cctv footage permission letter from sahar police station
This is such a shame that this incident took place and there was very little air india airport staff could actually do. I went through the cctv footage of mumbai airport of my bags being loaded onto the belt by the loaders. I watched the cctv footage under the supervision of cisf personnel (Vicky kumar) however, he did not have access to all the cameras.
I am very sure that my bag was scanned in the xray machine and the person knew very well that there was a brand new phone in my bag. This incident has taken place at either riyadh airport or mumbai airport.
I have attached the bill of my phone alongside this email.
I request air india to conduct a thorough investigation of what really happened. Right since my bag was checked in to riyadh airport all the way till i collected the bag at mumbai airport. This also includes the loaders loading and unloading my bags inside the aircraft too.
I will personally be taking these matters to news, media and social media but before i do so, i want air india to figure out who the culprit is and return my lost item. I will also make it a point of never again travel on air india and will communicate the same to my friends and family.

Awaiting your full cooperation.

Sincerely,
Gaurav rajgor