Air India — Damaged luggages and lost items

We (umadevi karra & srihari karra) travelled from lhr/bom/hyd in ai130 on 20th oct. complained about bad smell in my seat in heathrow to bombay flight several times, i was suggested to close my nose but no action taken.in bombay found 1 bag damaged (ai914207) which is a new bag & complained in bom airport.in hyd found one more bag (ai914205) damaged and on reporting mailid and contact numbers were given to complain. but till now no action taken though complained through emails and over the phone. every time baggage claims department person says a person will visit to repair bags on the same day. for the last 10 days same words repeated but no action taken. regarding lost items or damage complaints no one responded on my mails till today.