Air India — Deficiency in Air India Services ......result to hassle & wastage of Money

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Mumbai City, Maharashtra

Pls note 6 travelers (Names advised below ) booked Air India Flight to travel to UK ( Flight no AI131 & return (Flight no. AI130) for tour by Economy. 1) Mr. Maniklal M Shah 2) Mrs. Usha M Shah 3) Mr. Suresh Lodha 4) Mrs Chandrika Lodha 5) Mr. Mukesh Jhaveri 6) Mrs.Kokila Jhaveri On travelling date i.e 31st July’15 From Mumbai to UK- Flight no 131, Mrs. Usha M Shah ( Wife of Mr. Maniklal M Shah holding AI Frequent Flyer No. : AI[protected] was suffering with back pain & to avoid last minute cancellation of tour Mr. Maniklal M Shah planned to upgrade tickets to Business. While upgrading tickets from Economy to Business, AI staff member furnished them with information that they cannot use Lounged facilities after upgrading their tickets to Business, But a humble request was done by Mr. Maniklal M Shah to offer Lounge facilities as Mrs. Usha M Shah was suffering from Back pain, but their request was not considered. At last with no other option Mr. Maniklal Shah upgraded all 6 ticket by paying cost of total Rs 2, 28, 990 /- to Business . Mr. Maniklal M Shah is frequently flying with AI for his business tour & holding Frequent Flyer No . AI[protected], & was hoping Air India will consider his request but same was not done. This was really poor response from Air India. Also while returning on 14th Aug’15 with Flight no 130, again Mr. Maniklal Shah upgraded their tickets to Business & paid 3220 GBP (equals approx. Rs 329000/- ), Hoping that Mrs. Usha Shah’s back pain will be less while travelling back to Mumbai in Business . Again request was not consider to provide Lounge facilities (Which was clearly spell out to us by your staff- Handling staff). which would have helped sometime rest to Mrs. Usha Shah. before taking flight. At last after paying the ticket upgrading charges ( business) they were allocated below seat no. Seat no. 1 : D, F, H, J Seat no. 2 : D, F When all 6 passengers occupied their seats for travelling it was noticed that one of D seat was not functioning & when it was informed to the cabin in charge Mrs. Mehta, her answer surprised everyone. She informed that she knows about it & all other staff also knows that the seat is not functioning, but no action was taken for repair which might have helped passenger to have relaxed flight, This shows that no one bothered for passengers satisfaction & comfort as promised. This shows deficiency of service. While returning Business was completely full & result to shortage of Blanket & Duvet, also the food quality was not as per menu. So again deficiency in Air India Service. Overall upgrading tickets from Economy to Business was unsatisfactory due to poor response & deficiency in service. Looking at all above hassle faced by all passengers that too after paying extra cost to upgrade tickets from Economy to Business to have comfort was of no use. So want to reclaim our total ticket upgrading cost i.e Rs 228990+ Rs 329000 = Rs 557990/- ( In words : Five lakh Fifty Seven Thousand Nine Hundred & Ninety Only) Hope our reclaim request will be consider & ticket upgrading charges will be refunded to us. Thanks & regards Ashish Mascot International [protected]/[protected]