Air India — Delay in flight & then transit hotel provided

Address:

Khordha, Odisha, 751002

I am a frequent flyer to bhopal from bhubaneswar. This is wrt a flight that i took from bhopal to bhubaneswar. My booking was on ai 634 from bhopal to mumbai pnr jkzjh & then connecting from mumbai to bhubaneswar under ai 669 under the same pnr on 4th june 16.
The flight from bhopal that was to depart at 815 got delayed by 2 hrs - as we would miss our connecting flight, we met the duty manager with our problems but he mentioned his limitation - he can only look after the booking from bhopal & that if we fly to mumbai on any other flight, we will have to fend for ourselves at mumbai airport.
As per his advise, we decided to take the air india flight to delhi from bhopal on the same day & connecting flight from delhi to bhubaneswar as this was the connecting flight to my final destination. As time got closer to the flying time, the flight from bhopal also got delayed & i & my colleague missed the connecting flight at delhi.
The efficient airport managers at delhi airport kept us waiting for 2 hrs to reschedule our tickets.
Our ordeal didn't end here. Then we were provided a hotel at mahipalpur - hotel star. A snap of the bedroom & toilet is tagged. There was an issue with the electricity & all inmates (Us including) of the hotel were on the road waiting for the problem to be solved for over half hour. I called the indian airlines call center where they were very helpful mentioning that they cannot help and we are to take care of ourselves. They didn't even have any contact details of delhi air india staff whom i could connect to with my problem. They did mention that they put up transit passengers in 4 & 3 star hotels. With the information i enquired the number of an air india officer from the reception - the officer sunil was so kind to mention that we have been put up in a wrong hotel & that we were booked in hotel transit. I enquired with the hotel star reception & learned that the other hotels are full & so we were put up here at hotel star. Funny that in no point were we informed by air india or hotel staff for the transit vehicle that other hotels are full. We insisted to be shown the correct hotel, but we were shown another hotel - international inn which conveniently had only one room available in the basement and that too with a broken ac. We returned back to hotel star having lost to the system. All this happened at 1 am.
Our connecting flight was on 5th at 7 am. We reached airport office in the morning & had a discussion with sunil. Sunil asked us to write a complaint against the night manager - ms arora. There was no compassion about the hardship i had the previous day & night - only solution was write a complaint in the book.
My points are
1) if flight from bhopal are generally late why not correct the departure time to accommodate the delay which is normal. A passenger can choose to plan realistically
2) as delhi is the national capital, i expect that the duty managers be more trained. No passenger should be made to wait for 2 hrs - & that too when there is a mistake of the airline. Also i enquired about grievance contact details & not surprisingly, not a single manager had the contact details.
3) pl see the snap of the toilet & recheck the facilities of the hotels used for transit stay. It is nothing better than a lodge with very basic amenities. The hotel should be of a standard - pl also explore to find if there is a nexus between air india & hotels. We don't need pity from the airline - rather i lost 24 hrs of my life on account of the delay.

The pnr details can be provided