Air India — Delay in Ticket cancellation Refund status

Hello,

Below ticket was for a travel planned on May 2020 and the flight got cancelled due to COVID. After the cancellation in 2021, I never received any update or confirmation on my refund. I have followed up via call more than 10 times in last 9+ months and received absolutely no status update.

Many times, the call was disconnected by the agent intentionally which was very frustrating to get that kind of service after such huge wait time.

Air India Booking Reference : JZQVZ

Feedback : WB-IYYZ[protected]
Case Reference: 13544528

Date of Travel:03-May-2020
Toronto to Chennai (Round Trip - Return on 05-Jun-2020)

Eticket # in this reservation.

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