Air India — Delay of Delhi to Bangalore AI 504 flight

Address:

560065

Sir/Madam

I am sitting in AI 504 which was scheduled to depart for Bangalore at 8.30 pm today however it is 10.30 pm and we are still sitting in the aircraft for last 30 mins. I am really surprised by this mismanagement and apathy towards the customers. All o[censored]s have been waiting for last 3 hours - no food served no proper answers given and now in teh air craft, we are given water bottles giving some excuses for the delay.

I really need a valid answer and an apology from Air India.

There are elders and kids on board, we need to reach back home - who is responsible for the safety? Air India??

Thanks