Air India — Delayed Flight from Bombay to Chennai - Request for Refund and Compensation

Address:	MUMBAI
Website:	www.airindia.com

PNR NUMBE R:PNR: 5ZITCP and PNR: 6Q9OXQ
fLIGHT NUMBER:AI 573
DATE 10/06/2023

I am writing to express my deep disappointment and frustration regarding the delay I experienced during my recent flight from Riyadh to Chennai, with a layover at Bombay, India. In addition to the delay, I want to highlight the distressing experience my 4-year-old child and ailing, aging mother-in-law had to endure due to the lack of assistance and amenities provided during the extended wait.

Upon reaching Bombay, we were informed of a significant delay for the connecting flight to Chennai, Flight No. AI456. As a result, my child and mother-in-law had to suffer through the extended waiting period without any proper provisions or support. Specifically, my mother-in-law, who required assistance due to her age and health condition, was not even offered snacks or refreshments at the location where she was seated. She was instead instructed to move to a location more than one kilometer away to access the refreshments that were provided as a result of the delay.

This treatment was not only inconvenient but also highly insensitive, considering the circumstances. It is disheartening that Air I failed to recognize the needs of passengers, especially those with special requirements, and provide them with adequate support and comfort during this challenging situation.

In light of the inconvenience caused by the delay, I must emphasize that the provision of refreshments alone is not an acceptable compensation. As per the policy of the Indian government, passengers experiencing a delay of more than 3 hours are entitled to a full refund of their fare. Therefore, I kindly request that Air I fulfills its obligation to compensate me for the delay by providing a full refund of the ticket fare for the affected flight, Flight No. AI456 from Bombay to Chennai.

I understand that unforeseen circumstances can lead to flight delays, but it is the responsibility of the airline to prioritize the well-being and comfort of its passengers, especially when they include vulnerable individuals such as children and elderly passengers. I sincerely hope that Air I takes this matter seriously and takes immediate steps to rectify the situation by offering a full refund and providing an assurance that such instances will not recur in the future.

I trust that you will give this matter the attention it deserves and respond promptly. I have attached scanned copies of relevant documents, including boarding passes, to support my claim. If there is any additional information or documentation required from my end, please do not hesitate to contact me at the email address or phone number provided below.

Thank you for your prompt attention to this matter. I look forward to a swift