Air India — Delayed Flight from Bombay to Chennai - Request for Refund and Compensation

PNR: 5ZITCP & PNR: 6Q9OXQ
I am writing to express my deep disappointment and frustration regarding the delay I experienced during my recent flight from Riyadh to Chennai, with a layover at Bombay, India. In addition to the delay, I want to highlight the distressing experience my 4-year-old child and ailing, aging mother-in-law had to endure due to the lack of assistance and amenities provided during the extended wait.

Upon reaching Bombay, we were informed of a significant delay for the connecting flight to Chennai, Flight No. AI573. As a result, my child and mother-in-law had to suffer through the extended waiting period without any proper provisions or support. Specifically, my mother-in-law,

I am writing to provide further justification for my request for a refund for six passengers, including myself, due to the significant delay we experienced during our recent flight from Riyadh to Chennai, with a layover at Bombay, India.

Firstly, the delay of our connecting flight from Bombay to Chennai (Flight No. AI573) exceeded three hours, which falls within the guidelines set by the Indian government for passenger compensation. As per the Air Passenger Charter issued by the Ministry of Civil Aviation in India, passengers are entitled to a full refund of the fare paid for a flight delay exceeding three hours.

Secondly, this delay not only disrupted our travel plans but also caused considerable inconvenience and financial loss. We had made arrangements and commitments in Chennai based on the original schedule provided by Air I. The delay resulted in missed appointments, wasted time, and additional expenses incurred to accommodate the changes in our plans.

Moreover, I would like to highlight that among the six passengers affected, one was my 4-year-old child and another was my ailing aging mother-in-law. The situation was particularly challenging for them, as the delay and the lack of assistance provided at the airport subjected them to unnecessary physical and emotional strain. The discomfort experienced by my family members, especially my child and mother-in-law, was distressing and unacceptable.

Considering the circumstances described above, I firmly believe that a refund of the full fare paid for all six passengers is a fair and justifiable request. It is essential to recognize the impact this delay had on our travel experience, well-being, and the financial implications we faced as a result.

I kindly urge you to give due consideration to our request and process the refund as soon as possible. Your prompt action will demonstrate Air I's commitment to customer satisfaction and reinforce the airline's reputation for providing reliable and efficient service.

I have attached scanned copies of the boarding passes, travel documents, and relevant receipts for your reference. If there are any additional documents or information required to process the refund, please do not hesitate to reach out to me at the email address or phone number provided below.

Thank you for your understanding and cooperation in addressing this matter promptly.

Yours sincerely,

sHARMILA

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