Air India — delayed for hours... shame on #airindia

Address:

Khordha, Odisha

Initially the scheduled departure and arrival time of the flight (Ai 776) was at 10.55am and 12.25pm respectively.
But the flight got delayed for hours and the airlines didn't even provide any information to passengers. They showed only delayed in the screen for hours and hours. When passengers got frustrated and asked for information when the flight will be departed, then one of the staff who came at 12.30 to provide us refreshments (According to them which was more important than the departure of flight). That staff kept calling his supervisors and his duty managers but couldn't give us any information about the departure time of the flight he kept saying it may take 2 to 4 hours or it can be more than that or they can even cancel the flight and the most horrible part is the reason of the delay was the bad weather condition of kolkata which was not all in the picture because the flight was from bhubaneswar to hyderabad. While booking they didn't mention that it was a connecting flight which will go first to kolkata then it will again come back to bhubaneswar then to hyderabad.. Seriously?? Means what common air india you don't have aircrafts to give direct flight. If it's connecting why the hell passengers will be get affected who ll be travelling from bhubaneswar to hyderabad. Most of the passengers were about to rejoin their office after holidays and because of this stupid reason they couldn't what is the reason?? They have booked ticket from bhubaneswar to hyderabad but they are suffering and they're waiting from morning 9 to evening because kolkata had bad weather. We are not at all responsible for this they could have provided another flight... They had enough time for arrangements as well but not they kept waiting their passengers for long 5-6 hours. Still i am waiting for the flight its 5.30 evening but they didn't provide us any flight. When we are asking they are telling us to call helpline for the information. This is my first time in air india and it's nightmare. Guys don't book tickets in air india.