Air India — Denied flight Air Ticket amount not refunded

Address:	560300
Website:	www.airindia.in

Hi,

I am just putting the mail chain initiated with Air India for ticket refund, but no results so far and nobody responding to the incident.
please help to resolve this.

Mail Chain - Start

This is complaint regarding illegal deduction of money of last denied flight from Bangalore to Hubli.
and causing so much of inconvenience and financial losses to myself.
and now your customer care representative (carlus) gave this mail id submit the complaint before going to consumer court.
so i am forwarding the same mail chain which gives the details of the deduction.
in short summary here is the situation i went through.

For the flight AI9509

on Nov-23-2016, at 3.45 PM

i tried webcheckin for the flight but it was not available. i tried all the links on the airindia website to find the webcheckin i couldn't find it anywhere. i tried till the last moment but of no use.
And while in the taxi, since traffic was more i predicted will be late so called up airindia customer care, around 2.25 to communicate the message to appropriate authority that will be little late for boarding. but customer care representatives were careless about the emergency of the situation. And gave standard answer that they cannot do that. and they didn't give any number or communication channel where i can communicate this message. they didn't tell where to find it either.
so i was not provided with any options to do remote check in, and finally when i reached airport around 3.10 counter representatives are completely irresponsible.
i was not getting any clue that whether i am allowed to board or not, they are just sitting in the counter without giving any details of the situation.
i have traveled international flights where flights departed late due to late passengers, and just before this flight our Singapore flight departed 10 mins late due to one delayed passenger. And they announced in the flight that they are waiting for the passenger.
but here situation is different, i had 30 mins buffer to board the flight, and i was begging in front of Air-India staff to allow me to board the flight. And air-India staff was behaving in such a way that i am asking for free ride. That was most horrible moment i ever met in my Air travel career.
The way all it happened gives impression that Air India is not of international flight standard. Because of all these i missed my important family function for which i booked this flight, and on top all overhead o[censored]sing road transport and additional money losses.
And now if i see how Air-india concluding entire scene, with NO-SHOW category and paying me only 10% of the total booking charge.
its not No-Show category, i was denied from boarding the flight as my tickets were given to some one else.
so its completely injustice, if it is not handled here then i will put the same comments in consumer forum and start new case.
so let me know your conclusion ASAP.

Mail Chain - End