Air India — departure before scheduled time by ai-821

Address:

Jammu, Jammu and Kashmir

I mrs arpita roy and daughter sanskriti roy booked ticket in ai-821 jammu srinagar which scheduled time was 1300 hrs on 14 mar 20, however, the flight moved out at 1240 h despite we have reported at 1205 hrs check in counter. But we were told that flight is already departed at 1240. And neither any refund nor any assistance given by air india. It was further told that director doesn’t come saturday and sunday once i wanted to talk to him. We were really harassed due to early departure of flight before scheduled time. Therefore, i want my fare refund due to the airlines fault and clarification is need why such thing happened when both passengers were lady.