On 12th Feb 2022 I booked a flight using Make My trip portal from Mumbai to Chennai wrongly on 13th Feb morning as i was in chennai and the arrow button got double pressed, I did not see that and clicked further and paid Rs 6000 approx using my card. Within 3 minutes i realised that i made a wrong sector booking as i wa sin Chennai and looking after my family. I got a news that i had to attend my father's Shradhdham (Death anniversary ritual) in a temple on 14th Feb 2022.
So in a hurry and panic i did a genuine error. I called MMT office and the lady asked me to all Air India office. I spoke to them after a long wait and they redirected me to MMT team. I emailed MMY as well requesting change of date or change of sector or refund. The lady said she will try to resolve this and come back to me asap. Then by the time she came back to me over phone it was after 4 hours. She said sorry it is treated as no show and no refund. I was dejected. I thought to cancel this ticket so another passenger can benefit and expected Air India to show moral and ethics and honestly refund me the money as they cannot sell the ticket twice isn't it? But despite many email reminders and twitter messages their answer is no. I really wonder whether airlines have any morals or not? Can't they exercise simple discretion and help genuine customers hard earned money? Was this information helpful? | 
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