Air India — during lockdown ticket but amount is not refunded after multiple emails

Air india - booking aibe57079506 jv7r — booking amount is not refund

Khan

On sun, may 31, 2020 at 12:24 pm sami khan wrote:
Hi team,

As per supreme court guidelines, the amount should be reverted back in 3 week from cancellation date of flight.

The entire pnr should be cancelled, since 20th may flight is cancelled due to covid-19 hence entire amount should be refunded.

Please treat this email as legal notice for three week post this i will sent the court notice along with the compensation of mental harresment and trauma you are given.

If you not revert the amount the petition will be filled by 1000 of people in a group.

Regards
Sami khan

On wed, 27 may, 2020, 12:19 pm ecommerce ecommerce, wrote:
Dear customer.

Greetings from air india.

We acknowledge receipt of your mail seeking refund of tickets

As we are operating with limited resources, we regret that we are unable to resolve your case at present.
It will be attended once normalcy restores back

We once again thank you for your support.

Be safe stay indoors.

Ecommerce help desk/krk
From: "dba samikhan"
To: "contactus ai", "ecommerce ecommerce", "cvo", "del trafficservices", "hq tfcsvcs", [protected]@airindia.in
Cc: "dba samikhan"
Sent: monday, may 18, 2020 6:53:17 pm
Subject: air india - booking aibe57079506 jv7r — booking amount is not refund

All seniors,
I have flight booking under pnr jv7r (Travel date 20 may to 30th may), its cancelled due to covid-19 india.

Supreme court already passed the order to return the money and same is posted on airindia website
http://www.airindia.in/images/pdf/As-per-office-memorandum-received-from-Ministr...⇄

On chat associate is denied to refund the amount as order is passed for covid-19 before 03rd may, so i have question to airindia.

Please share the details how this covid-19 is different then the one which is there before 03rd may. If its same then supre court order is applicable to dates until lockdown.

Please took the necessary action to refund full amount, you can not enforce how to use our money. I don't want reschedule my ticket in future with airindia, you can not force to do that.

Regards
Sami khan