Air India — ETicket cancellation since flight was cancelled due to chennai floods and full refund not given.

Address:	600042
Website:	www.airindia.com

PNR : YG6YZ Date 07/12/2015, AI263
Eticket no :[protected]
Passenger name : Ramakrishnan subramani (mobile no.)

Ticket booked and cancelled by Rani L mobile no.
Frequent flyer no.[protected]

Was not able to contact AI customer care from chennai, Trivandrum and banglore. Personally went to AI office at vellayambalam Trivandrum and gave the eticket details to cancel. But it was not done. Finally I cancelled from website because previously customer care have told me that refund will be given only if cancelled before the date of journey.

I could finally contact AI customer care on 7/12/2015 and they confirmed that full refund will be given and asked me to send email to eccorce.airindia.in along with the eticket details which I have already done on 6/12/15 itself.

I have done so many cancellations before and Airindia takes atleast 10-15 days to credit the refund and in one case (which I have send mails so many times) they have not refunded at all. But in this case which AI have to give full refund due to the flight cancellations, the refund of Rs.947 (after reducing all cancel fees etc) was credited next day itself. Is this to avoid giving the full refund. ?