Air India — Excess Baggage Amount charged twice in a Single Journey | |||||
Sir/Madam, I have travelled from Chennai(MAA) to Nantes(NTE) on 08-Apr-2017 in a single ticket via Chennai to Delhi(Air India) then Delhi to Paris(Air India) then Paris to Nantes(Air France). I have paid excess luggage amount around 22k in Chennai Airport. But again they have charged around 187.17 euros as excess baggage amount in Paris Airport .This is due to baggage check in they mentioned till Paris instead of Nantes from Air India. I am not sure why they charged twice even though it is a connecting flight. We have checked with Air France already and they mentioned that Air India mentioned baggage check-in till Paris instead of Nantes. This is the real problem from Air India End. Please check and refund the amount which they charged. Please find all documents attached(baggage receipts, ticket, boarding pass). Thanks, Was this information helpful? | |||||
Air India customer support has been notified about the posted complaint. | |||||
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