Air India — Excess charges against luggage

Address:

Delhi

Hi Air India Team,

This is to bring your notice by raising a complaint against additional charges which has been collected from us in lieu for excess baggage, we had a flight to bangalore from delhi against PNR Z3DL7 and we were carrying 4 luggage bags and 2 laptop bags (precisely only contained only laptops), As per the itinerary we were allowed to take check-in with 50KG (2 pas) and 14KG (2 Pas) for cabin but Air india staff at counter has told us that only one bag is allowed in cabin so we can carry only laptop bag which is only 2-3 KG and the smallest bag of 7KG which we wanted to carry with us in cabin has not be allowed we have been charged against that bag (7KG) and have been told us that no passengers are allowed to take more than 1 bag whether its laptop bag or hand bag. Contrary to that we have seen many passengers carrying small cabin size bags with laptop bags and rules also state the same excluding cabin luggage we can carry one laptop or hand bag. We have also asked the staff to show us the rules when and where it's changed but no one has been able to show the written statement at the check in counter and at the boarding gate. We were getting late and we do not want to miss the flight so we have asked for details where we can raise our concern online.

As a frequent air india flyer, I have faced this difficulty very first time and wanted to highlight the unfair charges which have been collected from us for 7KG bag which we could carry in the cabin including laptop bags.

Please record my concern and request you to investigate and refund the excess charges. I thought things had changed for the better of air India when TATA took over because I was a tata employee for 5 yrs and I know the values of tata but unfortunately my latest experience is completely different.

Thanks & Regards
Sumit
Air India passenger
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