Dear airindia express
Pnr : cwiaum
On 16th july 2020 ix1637 flight, my family boarding was denied for kids in chennai airport for kids not having covid negative certificate is misleading by airline check-in staff & airindia express blog also not says abt kids that time
I like to draw your attention check attachment 1st july itself when abudhabi residents back to uae not only from india other nationality residents also for under 12 yrs kids no covid test for abudhabi see details in attached file, ai express without proper update denied my family boarding, i am not here to blame airline staff or airline, my main aim i suggest ai express to keep proper update in clear always i raised greivance here for refund only
In uae, different emirates so requirements different to other emirate don't compare abudhabi with dubai destination requirements as ours is abudhabi final destination we should be in that govt requirement only but your airline not updated that time only specified uaeoverall each emirate have different regulations, always under 12 yrs kids are exempted from covid test on pre departure is always keen by abudhabi govt authorities
Ai express have to refund the unused ticket as they denied our travel without proper update check attached file it says in abudhabi 1st july 2020
Even abudhabi national carrier that time etihad also no need covid test for under 12 yrs kids
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