Air India Express — airline staff behaviour

Address:

Lucknow, Uttar Pradesh, 226001

Dear sir,
I am writing to make you aware of a recent extremely aggravating experience i had with a member of the flight crew on the flight from lucknow to dubai. It happened on ix 193 on 8th april 2019. As soon as the plane had gained altitude, i observed that the first row had two vacant seats. I had earlier enquired at the check in counter to upgrade my seat asking for first row. The check in counter person told me to check with the cabin crew for the same. I approached the cabin attendant mr. Bharti das asking for the same. As soon as we began to talk, i noticed he had a rude and rather arrogant manner, and certainly stood in sharp contrast to the other airline crew members who rather have soft and pleasant tones. He denied the whole request saying that it’s a paid seat and we cannot give you. I was ready to pay the charges and told him the same and the things progressed from that point and his very rude behaviour was apparent. The flight purser mr. Bharti das who has long forgone his age of being a flight attendant was continuing to argue about this. It was beyond my anticipation to receive such misbehaviour and felt like a beggar, begging for seat. This is not a professional way to deal with your passengers. Just for your information in past 6 months i have travelled by air india express several times to same destination lko-dxb and dxb-lko due to some medical emegencies back home. I would be providing my details and you could retrieve the data from your side. Nevertheless i can provide the data to you too. Suffice it to say that if we had not been on a plane, i would have done what anyone would do when faced with a rude server, whether he is in a restaurant, a hotel or elsewhere. But, as a good citizen knows, in these times when issues of security are paramount, you can’t make a fuss of any kind in mid-flight. So i am writing to you about it now to let you know that i expect you will reprimand that man, whose name is mr. Bharti das and let him know he ruined the flight for me. I fly that same route fairly frequently, and i hope to be able to continue to do so, but if i encounter another employee like him, i’ll have to stop using your airline and look for a different way to make the trip.
Supporting documentation boarding pass can be made available upon request.
I will be sharing this service experience on my company website and social media platforms too. I would also look forward to sharing the airline’s repsonse in a future on my personal and company and social media platforms.