Air India Express Complaints & Reviews

My Air india express Flight was cancelled from Dammam to Kozhikode which was on sept 1st . I have requested for refund from the AIR INDIA Office in Khobar, Saudi Arabia on 25th August 2021. and they assured that money will be credited to my bank account after 20 days However, I have not received the refund amount yet in my account .
I have send numerous mail but there is no reply from customer care or finance department of Air India express.
My booking reference ; EJMWZZ
Name of passenger; Sandeep Madhavan

I booked two times ticket both time same thing happened and my money deducted please give me refund to my account

Dear Sir,

I have booked the Air ticket from CCJ to DOH (PNR#YJKJUG) and it was cancelled on 31 July 2021. The Amount is still not yet credited back to my account.

kindly advise me when it will be credited.

Thanks and Regards.

Mohamed Anas.MK
Malappuram
+[protected]

I was booked tickets PNR- IG6K39 Del to Doh Air India Express but flight was cancelled without any notice. Also till not any updates about refund getting remainder mail more than times. Kindly request refund initiate soon

I have booked an air ticket through Air India Express for my family as per the below details.

Confirmation Number: WNAAZG
Route of Journey: Doha / Kozhikode / Doha
Travel Date: 03 July 2020 / 30 July 2020

The flight was cancelled by Air India Express due to Covid Restrictions and Air India agreed to cancel the ticket and provide me a refund on 01 February 2021. I have received an E-mail from Air India Express a confirmation of refund amount on the 03 February 2021. But unfortunately, since 9 months I haven't received the amount from Air India Express. I have sent several reminders, but I am getting a reply from them saying that we are working on your booking.Please be patient'.

I will very much obliged if you can do the needful to get my refund. I am very upset in the delay as the refund amount is almost equivalent to INR 87, 000.00 (QAR 4, 325)

There is no confirmation mail for the cancellation nor its showing any details of cancellation in website. No response at all when trying to contact the customer care or toll-free number. No refund after cancellation and a horrible experience from Indian government run airlines.

There is no place of contact or response, itself is a headache for the customers and won't book or recommend these airlines to no one. If not able...

Myself Aruna Rajendran, I booked a flight for my parents in April'21, below are the details
My PNR Number of airindia express :- PNR - QXVIJW
Travel date: 24th May 2021
cancellation date: 27th April.
Amount to be refunded :- INR Rs.40, 940.84(less cancellation charges)

This is regarding my parents earlier flight to Singapore from Chennai. I had booked our ticket for 20th April, But because of the developing covid situation as the visa to enter into Singapore was canceled and my parents were unable to travel on the said date. So I had called Air India Express customer care and cancelled my flight on 27th April 2021.
The customer care representative told me that a refund has been initiated and I would receive the full refund within 15 days, but it's more than 15 days and I haven't received my refund till Jun'21. So I called the customer care again and they told to mail me to [protected]@airindiaexpress.in, I got a email that they will revert back shortly.
Then I emailed again 9th July and i got reply asking me to be patience and support. But i didn't get the money back.
I had emailed again on 11th Aug got another response saying the refund amount has been processed to the card holders account shortly.
Still haven't received the money till today 21st September.
Please help me in getting my money back!

Dear Air India Exp,

I have requested many times but no response from your end. Please refund my air ticket which i booked Mar 2010 and Please find the below confirmation number and i have attached ticket as well.

Confirmation number: VBXGGS

I cancel my booking : JFFBZO on 13 July till no waiting to get refund

I cancel my booking : JFFBZO ON 13 July and till no waiting to get refund whenever i call to air India express Doha office they say cant do anything just send email and don't want to help

Air India Express is not refunding the money for the ticket booked on 07-Feb-2019 with an amount of QAR 5873.43 with reference GJVDBT
Several communications and remainders has been send and no positive feedback from them
Feeling SHAME on Air India Express Services

Air India express//083•500•98•358//contact service center no..I have called up air india executive to cancel my tickets booked for september 2021, booked on 4th september and cancelled...

I have called up air india executive to cancel my tickets booked for september 2021, booked on 4th september and cancelled on 5 september at 12 pm.

1. Without final confirmation ticket was cancelled. I am yet to recieved ticket cancelled mail from them
2 Even after cancellation after a wait time of 30 mins..the air india executive asks to fill feedback form.
3 tired filling form thrice, everytime I submit it says something went wrong.

Terrible that the customer care has denied to raise refund request but cancelled my ticket without final approval.

Please look into this matter looks like they are doing fraud with frequent flyer customer tooo

I have booked the Air ticket from CCJ to DOH (PNR#YJKJUG) and it was cancelled on 31 July 2021. The Amount is still not yet credited back to my account.

I was supposed to travel from Mangalore to Bahrain on 21/06/2021 but cancelled the ticket on 16/06/2021 due to personal reasons.

Ever since I have been following up with Air India Express regarding the refund and no proper response is provided for the same. I have been continuously e mailing them on [protected]@airindiaexpress.in and [protected]@airindiaexpress.in. Also I have been calling their call center and there is no proper response and no body bothers to provide a concrete solution.

Kindly look into the subject matter and request you to resolve the same at the earliest.

PNR #JTIYGK

I had booked three tickets through Air India Express in the year 2019 & 2020. Flights were cancelled due to the pandemic & So, I cancelled the air ticket also. I have been communicating with them since the cancellation. Still I did not get the refund .

I haven't received my ticket refund amount. It’s been already seven months and there is no action from the customer care and finance team.
My flight was cancelled by Air India express itself and until now I didn’t get my refund. Please resolve this issue ASAP

I had cancelled an air ticket on August 8th but still now didn't get the refund. Spoke multiple times with customer service and emailed also to Nodal team but still now no response from either side. Nodal team chief manager Mr Aby George said the refund will be done within in 7 to 10 working days which was on 10 of august but still now I haven't received the payment. PNR NWJCWD. No one is giving exact information and giving the refund also. Need an immediate intervention in this matter as its been more than 18 days that I have cancelled my ticket.

Dear all..

It's been 4 months after cancelling tickets ..have not received refund for subjected reference number please initiate on urgent basis or else will proceed legally

Dear team..

It's too long since ticket is cancelled I have not got refund for above reference number SDFSOC.., PLEASE HELP ME IN THIS!