Air India Express Complaints & Reviews

Hi There, I had booked flight tickets for myself and my wife to travel from Trichy to Kuala Lumpur and was supposed to board a flight on 28th April 2021. On 26th April 2021 evening at around 4.30pm IST Malaysia banned Indians from entering Malaysia effective from 28th April 2021. Indian High commission also acknowledged this on their website on 27th April 2021 and mentioned Vande Bharat mission flights to Malaysia are suspended. First Air...

Dear sir/madam

Confirmation . RDZXQM

Name . Agamadi mujahid

As much airindia express policy

Working 14 days finish still didn't refund

Amount please kindly humble request

To

Airindia express refund department

Thank you...

I was travelling with my family from Dubai to Lucknow .
As per confirmation from your deira office of air india express and call center ( +[protected]), if child age is below 12 years, PCR test not required for kids. This confirmation done on 22 february 2021 at 10:00 am.
According to that, I did mine and my wife's RT-PCR test and excluded my children( age 8 year, 6 year and 2 year).
But when I reached airport the gentlemen...

Dear Sir / Ma’am

Please find attached flight ticket from mangalore to Doha for 2nd may timing 17:35 departure but it was preponed to morning 11:25 am. The flight number was also changed. My husband Noel Pereira did not receive any information about it. Can you please urgently send email regarding flight timing change as he needs to amend his hotel quarantine booking in Doha. He has booked another available flight currently...

Ticket Doha-Kochi (PNR: ZWJBVL) cancelled but money is not credited even after 4 months and numerous follow ups.
After 3 months of waiting, i sent Email to Nodal officer, he said, it will be credited with in 1 week, but not credited even after 1 month.

A worst experience in processing re-fund requests....

Dear Sir/Madam,

Greetings of the day!

Please be informed that, I have booked my flight on 06th March 2021, Flight # IX1117 from Delhi to Muscat, started at 20 hours from Delhi International Airport.

Kindly note that due wrong date mentioned on my Covid Test Report, the Delhi Airport Authority doesn't allow me to board on flight and I miss my flight. I show the PDF File, stated the report generated...

My Air India express Ticket (QKHZCN) from TRV to DXB was cancelled from company side. I went to Air India express Sharjah office regarding the refund status. They informed me that the refund of Rupees ~7905 is processed on 10 th of October 2020. Till now the refund is not credited to my Card. I have contacted the customer care 7-8 times already.

I have been addressing this issue for the last 5 Months. Made many calls and mails....

Dear Sir,

Refer to PNR: JHLMDU, auto cancelled flight due to covid 19 situation. Against which I booked ticket for my family, I received voucher under 3 names with expiry[protected]. Due to my current financial crisis I wouldn't be able to bring back my family to Uae again (their Visa Cancelled).

So I requested to refund the cash to my account. After sending so many emails & follow ups, I receive a email that...

Dear sir,
1. Please refer my PNR no WRERJV for the Lucknow to Dubai Air india express flight on 04 April 2020.
2. The said flight was cancelled and the same was communicated to me by a mail from Air India Express. After that i applied for refund through your customers support agent on 26 March.
3. I was told the refund will come in next 14 working days. However I have not received any refund till date.
4. You...

I had booked a flight to India from Dubai on Feb 6, 2021. However, the flight got cancelled due to some technical reasons from your side. Given the options to choose cancel the itinerary or to reschedule, I chose to cancel the itinerary and requested for refund. The request for refund was initiated immediately and the customer support representative assured to refund the amount of AED. 1000 (Approx. Rs.20000) within 14 working days. I have...

My name is Dikshith Krishna Suvarna and I was supposed to be a passenger on an air india express flight, Flight IX-186 this was a international flight.

This flight was scheduled to depart from Abudhabi to Mangalore on[protected] at 23:45 hrs. This was mean to be a one way ticket.

My situation is as : I was not able to travel on that flight due my Emigration issue which I came to know at airport in Emigration...

PNR - LOAJRU
FLIGHT NO - IX1648
PASSENGER NAME - SHEKKAPPAN KANNAN
TRZ-KUL
CANCELLED ON - 26 JAN 2021

I had booked a flight on for 3 February 2021 from Trichy to Kuala Lampur. But unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any...

We have booked flight ticket on 13th Aprial 2020 from hyderabad to tirupatito but government decleared lockdown due to covid 19 so, we want to go on april 2021 but airline demands more money thats not fare for passengers .we have alredy booked my tickets so, we wants to go to tirupati on that time ticket fare only.i do not to pay extra money...

I have cancelled ticket on Feb 5th 2021, for the journey on Feb 6th 2021.ecen after one month, after contacting the customer care for a month and also done email to all requested emails in air india. Still I haven't received my refund back. I don't understand this. Why I am getting. Y I am not getting my refund back....

I was informed by Air India Express that the flight IX194 (Dubai-Lucknow) dt 29 Jan 202 in which my mother in law was booked is cancelled and I need to cancel the flight. I cancelled the ticket (PNR # QRYQJM) flight on 23-Jan-21. At the time of cancellation I was advised that refund should appear in my account/card within 2 weeks.
After 2 weeks, when I followed up with Air India Express I was advised to have patience.
After...

Hi,

I cancelled my ticket which from Hyderabad to Singapore on 17th December. Its almost been nearing to 3 months and I have been calling Air India customer support they are just asking me wait 7 days as their backend support has not processed my payment.

I have been writing to backend team but no response from them.

My Ticket cancellation number - LEKRMW

Kindly look into this.br...

We have booked flight confirmation no AFALHS in 16/02/2021 from Lucknow to Muscat for (2 ADULT+2 KIDS) when we have reached Lucknow airport at 11 am out security didnt allowed us to go inside because my flight time 4.25 pm so we have wait out side with small kids without any facility at international airport even there is no proper arrangement after 1.pm they have allowed inside when we went inside they said wait untill another flight passenger...

This is with reference to my CANCELLED Flight Ticket
Confirmation# ENMNKB
Date of journey: 1 July 2020
Dubai to Delhi
5 Passengers: 2 Adults and 3 children
Amount: AED 2, 930.00

I contacted your call center for rebooking on 25th March 2021
Flight: IX 1142 Dubai Delhi (00:15 - 05:15)
Fare: AED 2050.00

They are asking me to transfer AED 150.00 (INR 2988.00) as additional...

Hi Team,

I have booked ticket on last mar end, the flight service blocked due to covid19, Again rebooked in apr-202 but the service has been blocked again due to covid19.(Paid around 11, 000 include double time booking charges)

I have raised refund request on oct-2020, but still not processed. Could you do the needful.

Thanks
Sandha Kumar...

Hi Team,

I have booked ticket on last march end, the flight service blocked due to covid19, Again rebooked in apr-202 but the service has been blocked again due to covid19.(Paid around 11, 000 include double time booking charges)

I have raised refund request on oct-2020, but still not processed. Could you do the needful.

Thanks
Sandhakumar...