Air India Express Complaints & Reviews

Good day
Please be noted for the online flight booking on 20/05/22, from mangalore to Kuwait, your gateway has deducted the amount 3 times for the same booking. kindly look into it and refund the additional amount deducted it is 44182.98 rupees. Pls refund to my account immediately. I have not recd any response from your side for the complaint mail customer care.

Regards
Anil

Hi,

I had booked a ticket for my flatmate Mr. Vinod Rajappan from Doha to Trivandrum on the 13th of January 2020. The journey date was 03rd May 2020 with two legs Doha to Kozhikode and Kozhikode to Trivandrum. The confirmed ticket with the PNR No.: - ANDVVZ is attached for your reference.

Unfortunately due to the COVID-19 situation in Qatar and India, the trip was canceled by Air India Express and the ticket was converted into an open ticket for future travel. Email dated April 30th, 2020 attached for reference.

Finally, I received an email (attached) stating that the ticket will be refunded within 7-10 days on the 24th of May 2022. However, my mode of payment is no more active as the credit card I used at the time of booking is no more valid. It has been more than a month and I have no idea what is going on. I tried contacting the Nodal Officer through email and there has been no update so far.

I am in a situation where every penny would count. I have been trying my best to follow up with the concerned personnel from Air India Express and the response has been rather cold. Kindly request your support to sort out this issue at the earliest.

Thank you in advance!

Gethin Shaji
+[protected]

Dear Sir,

I would like to bring to your notice the worst possible experience that my family and I experienced at Muscat International airport. I was travelling to CNN on Air India express (IX 712) scheduled for departure at 2.45 pm (30.06.2022) from Muscat International airport. We were the last passengers to arrive at the gate ( C 06). My father aged 63 had gone to the washroom. He was the last to come to the gate. A staff named Yaqoub Al Zadjali literally started screaming at an unbelievable voice at my father and my mother. He hurled various insults that were derogatory, disgraceful and racist to say the least. He had the audacity to scream at us to not come back to Oman. This is the first time in my travel experience of 30 years that I have encountered such rude and racist behavior. Oman has been our home since all I can remember and it's people the kindest. This experience has shook us. My twelve year old daughter is traumatised and was crying throughout the flight. She had to witness this cruelty makes my heart break. My parents were screamed at and insulted with the worst possible words right in front o[censored]s and we couldn't do a thing because he is in power. I request you to look at the cctv footage with audio to understand the seriousness of that scenario. There were many other staff who told us in a polite and respectful way that we were late to the gate. In the end me and my sister had to literally beg him to let us fly because he threatened to offload our luggage and not let us fly. It took him other airport staff to calm down. During these times when life is hard for all, this was a flight we couldnt miss. Had it been another nationality he wouldn't dare do this. His words still ring in my ears. He called my father a woman because he chose to keep quiet. When my father was about to ask him to speak respectfully he screamed at him in a deafening voice. He also ran behind us through the ramp to the airplane to spit the rest of his insults. He yelled repeatedly that we deserve to not come back. He has extreme anger issues which needs to be seriously looked into. You don't just go around screaming at anyone. Even being late doesn't him the authority to scream. Nothing gives him the authority to scream at my parents and my family. How would he be able to make up for the trauma we experienced??

I apologise we were late to the gate. The immigration queue was long also we had stopped to get some food. We accept our mistake. But nothing gives him the right to do what he did. He harrassed us to the point where we were speechless by his insults and yelling. He yelled at us women without any respect. He should have least considered my father's age and spoke to him respectfully. If he had just closed the gate without yelling at us. It would have been okay. But he chose to stamp us into the ground with his insults.

I hope to hear back from you as soon as possible regarding this with what action has been taken.

I am attaching below the copy of our boarding passes and tickets for your reference.

Thank you kindly,

Booked ticket to Malaysia on 1 Nov 2021 from Kochi, but flight cancelled. I did not get refund from Air India Express till the date. When I contact customer care, they always says that refund is under process. Please help me to get refund.

Respected Sir,

I had booked air tickets on 07June 2022 from Delhi to Indore and back for the journey on 02nd Jul. 2022 and 31st Jul. 2022. But due to a change of some reimbursement rules I needed to cancel the said booking. So, I contacted the customer care of air India on the same day of booking. Your customer care gave me wrong information and said to me the cancellation charges will be deducted if you cancelled your booking. In this regard I contacted the customer care the next day and came to know that if I cancelled my booking within 24 Hours of said booking then the amount of booking refunded me without any deduction. So, Due the wrong information provided to me by your customer care I missed to cancel the booking. After that I contacted your customer care too many times but neither my booking was cancelled, nor the booking amount refunded me till date. I am in trouble and going into stress.
It is therefore requested that please help me to cancel my booking and provide full amount without deduction of any charges. I shall be thankful to you for this act of kindness.

I have already paid them 16139 rupee but i did not get any amount back from them or loan amount. Kindly disburse my loan amount if not please help me refund my money

I have booked an one way ticket for Singapore, amount was debited, but still now iam not received any mail or message from your side

I am melvin francis. I am travelled doha to trivandrum via Kozhikode on 17 th june. That time my luggage bag wheel ia broken. What to do. Please response my concern.

I have booked a ticket on website with my half name. I want to correct my name as per in the passport. Need help for this. My travel is on 16th June

Tyre blast Kozhikode- Riyadh flight.
Safety related issues constantly increasing

No one attend calls . My family is travelling and I need to find out which airport is Air India express using for their flights from Dubai. Due to runway maintenance some flights are operating from DWC (Al Maktoum) airport and there is no way we can find out unless we personally visit your offices. Totally unprofessional behavior I must say.

If possible please respond back to me.

Reported Air India Express counter in Lucknow Airport to fly Dubai on IX-193, PNR GPF26V dated 10.05.2022. My visit Visa was valid and issued on our old passport, hence travelling on new passport along with old one.

Duty manager (on 10.05.2022) refused to issue boarding passes due to GDRFA lnot availavle on new passport) approval which is for resident visa holders.

He assured us to update the status on our tickets to use it in future once the flight departrd but he put the remarks "No show" instead of "free modification due to missing GDRFA approval". Due to no show we are not able to modify the tickets and will loose around Rs.30, 000/-

Note: Airport departure exit register is the proof of our presence. (Air India Express personnel filled the details to allow us to exist)

Passengers: Imadul Islam & Sabiha Kausar

My name is mohamed munthazeer Karunnapilly manaf
Passport number :T5165576
I was supposed to be on the air india express flight number IX 434 on 8th may from dubai international airport to kochin airport
I had got my boarding pass but i could not enter the flight due to some health issue . My luggage was already given to the airline.
I had paid the full amount including the luggage in my ticket.
After a few hours i boarded another flight and came to india, but air india a express refuses to send me my luggage if i dont pay an extra amount of 750 aed. I dont understand why i should pay the money when i didnt board the flight, and ive already paid the money in the ticket. I’ve mailed the airline multiple times but i have got zero response. Very bad customer service.
I really hope i get my luggage back soon since my books and cloths are in it and its already been 4 days. This is very inconvenient.

Respected sir, nobody is responding for my request to refund my air fare from air indiaexpress. I booked tickets on 17/02/2020. I requested to refund money through email and phone call to air india express. Until now, the money is not refunded yet. So please help me to cancel my tickets and refund my money after deducting the applicable charges. My voucher numbers and tickets are as follows
Confirmation number- YKFYOI
Passenger's name- Abison Abraham

Confirmation number- FTCEVW
Passenger's name- Ayona Abison& Priya Mukkadan
Voucher number- 81LJT1
Voucher amount- 127.513 BD

Voucher number- RMGFKZ
Voucher amount- 177.191BD

Voucher number- JT5BWV
Voucher amount- 154.867 BD

Regards,
Abison Abraham
[protected]

Please reply for my email.

I have booked air ticket from SIN - TRZ 27 -MAR-2021 (PNR-WAJQPW), Due to pandamic situation flight has been cancelled, so Airindia express given the voucher against this PNR WAJQPW.

Now i check with customer care service, they said that voucher has been cancelled and refund provided to my account back (301 sgd). But untill now i have not credited any amount in my account from airindia express.

Even i have send too many mails, no reply also...

Dear Team,
Good morning!

My name is Akash subhash Devkule from Pune india .I've planned my flight for Dubai i.e on 5th May at 3:10pm, but twice the time for flight has been changed and at the end of day flight got cancelled.so i requested air india express officer at Mumbai airport to reschedule or refund for the same, they have also proceed for the same.The thing is the ticket is showing still active that's why customer care people couldn't able to refund that amount.I put mail to them for 3 times and I called air india express Mumbai for the same, but they also not picking up call .It's a worst experience I got yesterday.

So I'm requesting you to please give me follow up on the same.Im really disappointed with Air India express service..so please let me know the status of issue ASAP.
Kindly find flight details below.
Contact no -[protected]/±[protected]

This is really sorry to see that Indian airlines are so much money minded.They hardly care about their customers and valuable experience.
They just wanna make money.

This is really disheartening.

I had a flight today (4May 2022) from Dubai to Delhi IX-142 with my family of 4. I was stopped at immigration and it took quite some time. I had boarding at 11:50 but i was at the immigration and security till 12:39, my family was already at the gate and they mentioned that I am on my way, even the immigration officer ensured that he has informed the airline staff to wait for me. However, i wasn't allowed to board the flight. This is really unacceptable behaviour, since it wasn't my mistake that immigration and security took that much time though arriving 4 hours prior to flight departure.
Same can be verified using cctv /security/immigration staff.

I am at the airport since 9 am today and tere is no staff at the airport to have a look into it.Its already 11:40 at night here but no resolution.
There is no air India staff available who can help assist me at the airport.This is shameful.

Neither airindia is booking me on next flight nor my luggage is handed over, and moreover my luggage was offboarded though my family was already there rather I am asked to pay 758 dhirams for luggage and also to book a separate flight too.
I have never experienced such kind of issues ever with any other airlines.They are so helpful and make sure that the passenger gets their flight.
But on the contrary, air India express does everything so that the passenger loses their flight and they get their prey.Then, instead of giving them flight, lounge, good and making customer feel fine, they would mentally torture you by shouting, having so rude staff, no one lifting calls and leave the passenger suffering alone. They also start asking about money for offloading luggage even though nobody asked them to offload since half of the family was already there, they could have collected it over.But air India express got an opportunity to earn money, they are asking 750aed to get my luggage back.This is really strange, had never heard about such kind of experience.Shameful.
Making your own country people experience so much trouble and suffering.Inhuman staff.Looks like it was my biggest mistake to book air India express and trusted name brand like air India but i was proved completely wrong.
I am left alone at the airport without any support.

Worst customer care and worst airline.

Looking for immediate assistance and full compensation

Dear sir i was travelling from vns to shj and my flight was 19:25 and i reach airport as 0er flight time amd now they are telling flight is dealy 3 hours, why they not text me if time has been change,

Complaint : refund rejected
carrier : ai express
pnr : 7idtts
flight : ix 373
sector : ccj/doh
date of travel : 28/04/2022
date refund requested : 18/04/2022
date reminder sent : 27/04/2022
date complaint registered : 27/04/2022

despite of submitting refund request in due time, air india express has refused to give full refund
flight was rescheduled and new timing were not acceptable by the passengers
refund requeste sumbitted 10 days prior to scheduled departure date of the flight but no action were taken from their end

I'm Rethin Raju, working as a Senior Engineer in a medical firm. I have booked a ticket to trivandrum international Airport from Doha which is supposed to start from 29th April 2.45 pm from Hamad international airport but I had been rescheduled to 4 times and there has no clear update from airport information centre and the customer care executives from Airindia express. The local aur india representative has not been responding to the calls also. Because of this unprofessional attitude from Airindia express I'm ashamed of our own airlines and this indescribable mistreatment from Airindia caused a huge damage for my planned trip to kerala. They have agreed for a full refund within 7 to 14 working days which I don't believe anymore from such an unprofessional organisation. I would require a compensation for my time and for damage it caused for the purpose of my visit.

By unsatisfied Customer
Rethin Raju