Air India Express Complaints & Reviews

I have booked air ticket from SIN - TRZ 27 -MAR-2021 (PNR-WAJQPW), Due to pandamic situation flight has been cancelled, so Airindia express given the voucher against this PNR WAJQPW.

Now i check with customer care service, they said that voucher has been cancelled and refund provided to my account back (301 sgd). But untill now i have not credited any amount in my account from airindia express.

Even i have send...

Dear Team,
Good morning!

My name is Akash subhash Devkule from Pune india .I've planned my flight for Dubai i.e on 5th May at 3:10pm, but twice the time for flight has been changed and at the end of day flight got cancelled.so i requested air india express officer at Mumbai airport to reschedule or refund for the same, they have also proceed for the same.The thing is the ticket is showing still active that's why customer...

This is really sorry to see that Indian airlines are so much money minded.They hardly care about their customers and valuable experience.
They just wanna make money.

This is really disheartening.

I had a flight today (4May 2022) from Dubai to Delhi IX-142 with my family of 4. I was stopped at immigration and it took quite some time. I had boarding at 11:50 but i was at the immigration and security till...

Dear sir i was travelling from vns to shj and my flight was 19:25 and i reach airport as 0er flight time amd now they are telling flight is dealy 3 hours, why they not text me if time has been change,...

Complaint : refund rejected
carrier : ai express
pnr : 7idtts
flight : ix 373
sector : ccj/doh
date of travel : 28/04/2022
date refund requested : 18/04/2022
date reminder sent : 27/04/2022
date complaint registered : 27/04/2022

despite of submitting refund request in due time, air india express has refused to give full refund
flight was rescheduled and new timing...

I'm Rethin Raju, working as a Senior Engineer in a medical firm. I have booked a ticket to trivandrum international Airport from Doha which is supposed to start from 29th April 2.45 pm from Hamad international airport but I had been rescheduled to 4 times and there has no clear update from airport information centre and the customer care executives from Airindia express. The local aur india representative has not been responding to the calls...

My wife was travelling from Kannur To Doha Qatar this month April 2022, the Airindia express counter staff in kannur Airport behaved very Badly without considering her as a Female and a solo traveller who is Having Ramadan Fasting, by mistake she carried some extra weight and the counter staff without any cosidertion shouted her to remove excess weight and she removed!!! The painful other thing is she was Fasting & she carried some food to...

Dear express india
Please help me to resolve the issue
I booked 3 passenger and these 3 passenger was in Dubai Police Jail, and due to dubai jail system not updating due to high volume these 3 person didn’t make PCR test yesterday
The passenger flight was APRIL [protected]@12:50pm dxb to Delhi
Please try to help me for them
Thank you and looking forward to respond in my complain...

I had booked a flight from mumbai to dubai in june 2021, during covid times, suddenly UAE government declared restrictions for international travellers and hence it was understandable that flight has been cancelled. I have been trying to get in touch with air india for almost a year now being april 2022 currently and their customer support only said that they won’t refund me back my money OR they will charge more than half the flight ticket...

Dear SIr,
Have submitted my complaint on 19th regarding my baggage damage along with the receipt from Air India Counter of T3 New Delhi 0n 19thMarch'22.

Since I haven't received any reply/ feedback on my complaint, i again raised my request on 25th and 29thMarch'22 to kindly look into the matter with Air India.

Constrained to bring it to your notice that i am yet to listen from you in this regard.br...

My money has been deducted from my account but ticket has not been booked, please refund my amount as soon as possible. INR 17204.22.
I am attaching the screen shot of the transaction.
Confirmation Number : HVWGZX
From last 3days I calling customer care and drop a mail but I am getting any revert
Air India please improve your services and please refund my amount as soon as possible.

Regards : Saba...

My self Anoop .Yesterday I had checked in the air india express counter at muscat air port ( 10:55am at IX -554) for traveling to Trivandrum. I was in que and next my turn to check in.then I entered the counter, the officer on that counter shouting, where did you come from. he is not allowing me to reply.just shouting in front of all other passengers.I don't understand what he thinking himself
He is behaving like he is the owner...

Me and my wife booked a flight from Sharjah to amritsar.the scheduled departure was 2:15 am on 28 march2022 but the flight was rescheduled at 7:00 am .The reason was that company sold tickets at higher rates due to dubai expo and those who purchased tickets were told to go in rescheduled flight.i talked to airline staff at Sharjah airport .they said that they will give refreshment but didn't gave us anything.we waited for our flight for 5...

IX 813 Mangalore to Dubai 27th March 2022.
Passengers waiting in the airport from 5pm and flight is to leave at 7.55pm. The flight is delayed, there is no intimation of the delay and people have to just wait looking at the display board. Its passed 8 hrs waiting in the departure lounge and still no support from Air India Express staff.
The staff at the airport have no clue when the delay will sorted or offer no support to the...

I had recently missed my flight to London from Amritsar. I was asked to go the the Help desk at the airport to get the issue resolved. The staff refused to listen to me as they said I booked my ticket online. They even refused to book a new ticket for me on the spot as they said I have to do it online by myself. All other airline help desks were very helpful in atleast giving out information but Air india employees were so unprofessional...

Hello Garena FF

Please Unben my account my account is bin ban please recover
My account suspend

Thanks you...

The entertainment was not working. There was no tea or coffee served no light in the bathroom. Aircraft had a stuffy stale smell. Food was so bad and insufficient. And to make matters worse they did not even have water for the passengers. Crew preferred ignoring requests for water snacks or tea coffee as they were I’ll equipped. Did not expect this after take over by Tata...

My name is Dr Anoop Raveendran Nair.
I am flighing from London Heathrow to Cochin international Airport on 26/02/2022.
I called the UK customer care on-[protected] to enquire regarding the need for covid test Prior to travel.As there was a recent change in the government guidelines I wanted to know the flight company's requirement on covid test Prior to travel.I spoke to Mr Sathish Yadav and was very disappointed by his communication....

Hi Sir/Madam,
The corono pandemic seems to be over but refunds of tickets cancelled before two years have not been paid by the Airindia Express company.
Ref: KHT2MF & NCFXWC...

I had booked a ticket for me and my children to travel on 4Feb2022 on air india express kochi to Doha but unfortunately my leave was canceled and my children are supposed to travel unaccompanied.I went to air india office in Qatar the staff attitude was very irrelevant and ridiculous.They doesn’t want to work and don’t want to help anyone.He said me to cancel the whole booking but no refund it may take months moreover half of the amount...