Air India Express Complaints & Reviews

Dear AirIndia Express Customer Service Team,

I am writing to file a complaint about the handling of my luggage during a recent flight with your airline. On 1/04/2023, I traveled from Bangaluru to Lucknow on flight number I5 1731 with PNR number IZHHKS. When I arrived at my destination and collected my luggage, I discovered that my suitcase had been broken and all of my belongings were exposed in a plastic bag.

When I initially checked in my luggage, it was in good condition and properly packed with my belongings secured inside. However, upon receiving my luggage at my destination, it was clear that the suitcase had been mishandled and was now unusable. I was forced to carry my belongings in a plastic bag, which was not only inconvenient but also embarrassing.

Furthermore, I was made to sign a baggage tag claiming that my suitcase had only "opened" during the flight, but it was clear that the suitcase had been completely broken. I feel that I was unfairly pressured into signing this document, as I did not agree with its contents.

When I attempted to seek compensation for the damage, I was told that I should have reported the issue before leaving the airport. However, at the time, my suitcase was still intact and it was not until I reached my destination that I discovered the damage.

I am extremely disappointed in the handling of my luggage and the lack of support from AirIndia Express in resolving this issue. As a loyal customer, I expect better treatment and compensation for the inconvenience and damage caused.

Therefore, I request that AirIndia Express takes the following actions to resolve this issue:

1.Provide compensation for the broken suitcase and the inconvenience caused.
2.Improve the handling of luggage to prevent similar incidents from occurring in the future.
3.Review your baggage claim process to ensure that customers are not unfairly pressured into signing documents that do not reflect the true
nature of the damage.
I have attached photos of the damaged suitcase and the baggage tag for your reference. Please respond promptly to this complaint and let me know how you intend to resolve this issue.

Thank you for your attention to this matter.

Sincerely,
Praveen Gupta

I was booked flight via online from Trichy to Dubai at March-19. Due to personal issue I was cancelled the ticket on March-17. Here is the confirmed PNR no: CI6AZL. It's more than two weeks now. Still didn't get any info about refund. I contacted customer service, they said this is not a valid PNR. I have attached the sample copy for reference.

I recently booked a 1:00 AM Air India flight to Dubai for today, but when I arrived at the airport, I was informed that my flight had been rescheduled to 5 PM and that I had not received any communication about the change.

I am extremely disappointed as this has caused me financial losses and inconvenience. I would like you to either compensate for my losses or offer me a free ticket on another flight of my choice.

I would appreciate if you could get in touch with me at the earliest and resolve this issue.

I recently booked a 1:00 AM Air India flight jaipur to Dubai for today, but when I arrived at the airport, I was informed that my flight had been rescheduled to 5 PM and that I had not received any communication about the change.

I am extremely disappointed as this has caused me financial losses and inconvenience. I would like you to either compensate for my losses or offer me a free ticket on another flight of my choice.

I would appreciate if you could get in touch with me at the earliest and resolve this issue.

Cabin crew of Air India Express has no way of talking to passengers and speaks very loudly The ladies who are going to do the cabin crew have no way of speaking at allHis plane also takes off lateFood and drink in a flight is not proper and the method of serving is also not proper. 23, 000 ticket but there is no simple arrangement to charge the mobile phone in the flightAir India's in-flight cabin crew, they have no way of talking, no way of behaving, those people are not proper. I will never travel on an Air India flight and never take a ticket for a third class airlineI had a flight from Dubai to Mumbai but I had a very bad experience.

Verry bad miss behavior, Rude, arrogant staff at the Check-in counter in the Departure Gate in kochi. My travel date 19-02-23.Please give a training to how to handle passengers. Specially her name Miss Sanju .

I had booked a flight ticket from CNN to KWI on 20 January 2023. (Flight No. IX-795)
Unfortunately, yesterday afternoon, on 17 January 2023, 64 hours before departure, I received an email from Air India Express informing me that the flight was cancelled and was asked to contact the city office for rebooking.

I called Air India Express Kannur City office on [protected] and Air India customer care on [protected] to rebook the next flight from CNN to KWI.

I was informed that the next flight is on 27 January 2023 which is 7 days away from the booked date, 20 Jan 2023.
However, I do not want to opt for the same, as I will incur financial losses and probably face problems with my job, due to the delay.
Further, my visa is expiring on 3 Feb 2023.

The second option which was provided was to get a refund for the ticket for which I had paid INR 16, 515.
I checked for other flights departing from Kannur Airport and found that Go Air has an early morning flight on 21 January 2023. But the ticket rate is INR 23, 126.
This means, I would have to wait for another day and spend an extra amount of INR 6, 899.

Please grena i am very sorry... But i used hack jut 5minutes after i dellete this hack pleaseb id [protected] back my id grena this my fovurite id please back

Hi, I had booked 3 tickets from air India express from Mumbai to Dubai on 1st Jan. PNR QGGSI8 and 6LTE1N. I selected the flight due to timing as I had some important event to visit. When I received the message regarding flight delay of more than 5 hours on 31st December 11pm I was shocked and I kept on calling air India express customer service number may be more than 100times and even sending email back to back but no response. I kept on calling next morning and finally got connected. I requested to proceed with cancellation but they said their system was not updated and they cannot help. I requested for some other number where I can speak to they said they don't have any and I can send email n update them that I'm cancelling. Which I did. Then I requested my booking app ixigo as well to proceed with cancellation. They assured me that since my flight is delayed more than 5 hours I'm eligible for full refund. After 2 days I'm getting a reply stating my cancellation was rejected as there was no show. What kind of service is this? Please advise further how to claim my refund? Or I have to go through proper legal channel?

Hi, I had booked 3 tickets from air India express from Mumbai to Dubai on 1st Jan. I selected the flight due to timing as I had some important event to visit. When I received the message regarding flight delay of more than 5 hours on 31st December 11pm I was shocked and I kept on calling air India express customer service number may be more than 100times and even sending email back to back but no response. I kept on calling next morning and finally got connected. I requested to proceed with cancellation but they said their system was not updated and they cannot help. I requested for some other number where I can speak to they said they don't have any and I can send email n update them that I'm cancelling. Which I did. Then I requested my booking app ixigo as well to proceed with cancellation. They assured me that since my flight is delayed more than 5 hours I'm eligible for full refund. After 2 days I'm getting a reply stating my cancellation was rejected as there was no show. What kind of service is this? Please advise further how to claim my refund? Or I have to go through proper legal channel?

I have booked a flight from MAA to SHJ on 1st Jan 2023.
The schedule time is 11.15 but the flight was delayed by more than 3 hrs and there is no proper feedback or update by the team…
If your in a hurry or wanted to travel on urgent basis it’s better not to choose to fly with air India as this is a frequent issue with them
More than compensation or anything they are wasting passengers time
Also they provide in proper information in the portal by mentioning on time departure !
More aged passengers and children’s are almost drained and totally frustrated because of the customer support they provide

My airline number is: IX194 with PNR: EATIKN. My flight had to depart on 31 December 2022, morning 09:50 Gulf Standard Time (UTC +04) from Dubai, UAE, to reach Lucknow, Uttar Pradesh on 15:05 Indian Standard Time. But, now as I reach the airport, it is suddenly delayed by more than 3 hours. Now the same flight is departing on 14:04 Gulf Standard Time, to reach Lucknow by 19:25, which is really frustrating for me as a passenger.

I used hack one time for prank on my friend and after 2 days garena free fire suspend my free fire account I promise I never use hack and any file Please help me bi almost spend 15000 INR this account please UNSUSPEND my free fire account Email ([protected]@gmail.com) Mobile no([protected])

Isse ghatiya flight ni h koi or staff to bht zyada ghatiya h maners tk ni h bt krne ka logo ki flight janbhuj kr miss krate h fr return bhi ni haram ka pesa kamate h m to yhi bolunga koi is flight se ticket na krae bht ghatiya h ye

Hi
I was traveling from Dubai to calicut on Sunday 3am flight which reached Calicut at morning 8am. I had to wait till 10am for no reason without being intimated that my luggage is missing & it was left in Dubai. When inquired the air india express staff told its mishandled & still in Dubai. Finally after so many follow ups I was given a form in which missing baggage details were filled & assured me that it will be delivered ASAP to my residence. Now its been a day, I didn't even get a courtesy call or message from the Air india express & now when I'm trying to call the given number first no answer & now its switched off. Please assist

My booking in the Air India Express was from Mangalore to Dubai and later to London with different airline connection. During the check in of the Air India Express at Mangalore International Airport, I was denied the boarding pass in the last moment of the flight departure and reason was given that I don’t have the Dubai transit visa. Due to which I could not attend the important company meetings held at London and entire expenses of to and fro of my flight charges to London via Dubai is lost.

However, in the Air India Express it says as United Kingdom travellers or European Union with a minimum validity period of six months need not apply for the transit visa. Therefore my question here is, since I had a valid UK visa for six months, why was I denied boarding the flight at the last moment and created confusions by the Air India Express airline authorities at the Mangalore International airport. They also enquiring whether my next flight was in the night and when I said them that it just 2 hours layover to my next flight, they started creating another story telling that I should have six months duration o[censored]K visa considering from the day of departure of the flight. How would anyone get a UK visa on the day of departure? I think they were making up a story so that I can push my booked tickets to another date for some reason.

When I called the customer support of Air India Express, I was not given any support rather the women responded very rudely. The airline has extremely unsupportive airline staff.
The itinerary details as below:
The flight number is IX383 departure from Mangalore Airport to Dubai International airport on 11 September 2022 at 6:45
The flight number IX814 departure from Dubai International airport to Mangalore Airport on 17 September 2022 at 17.30

The total expense of the flight is about 1165 £ (pounds) equivalent to 107, 515.2 rupees.

Please consider this issue at the earliest and provide the total cost of my flight charges which I lost due to miscommunications by the flight authorities at the airport. Please take the required measures so that no passengers would be troubled so badly at the last moment of the flight departure.
Attached below are the travel itinerary details and invoice.

My flight from dubai to delhi on 3rd oct has been rescheduled to 2 am on 4th oct. Customer care is not issuing a full refund on this neither confirming me on providing accommodation arrangements for this. Please assist, i want to cancel and get a full refund so that I can book another flight or at least provide stay/food arrangements for the delayed time.

Team Air India

Im writing in this email with a huge disappointment with my recent travel with air India express from Muscat to Bangalore on 8/8/2022 10:10 am

I would want to start from the first conversation I had with your customer service team on the 7th august at 4:54pm on +[protected]

I contacted your customer service desk as I was exceeding my luggage and wanted to know what is the extra that I had to pay for my excess baggage, I was informed that an excess 5 to 10kg will be 21 Omani riyals, which was acceptable and i also enquired about online checkin which she said air India express doesn’t have online checkin option .

8th august was my flight - I reached there before time and while checking in my baggage the lady at the checkin counter informed that I had to pay 6 Omani riyals per KG and when I spoke to her about the information I received from call center she clearly said she doesn’t know what they informed me but I had to pay to carry my baggage. I had an excess of 13 KGs which was a total of 78 riyals for baggage and tax 3.150 OMR.
I would have done a air cargo on 7th itself if I was provided with the right information from your call center team as it would just cost me OMR 24.

I wanted to raise a complaint right there but she said I only can write to the customer service email.

Well I wanted to make a payment through my Card but unfortunately your checkin counters do not accept payments and they directed me to oman air ticketing counter.

*Im a patient who recently had a nose surgery and was hospitalised for surgery Ben before the night of my travel due to kidney issues. * I can prove you with my medical documents if you insist

So I went to the oman air ticketing counter to make a payment with my card and he denied as only accepted cash payments so I went around the airport having no one to support me to get cash from the ATM and then the cashier at the ticketing desk did not have a change, he denied to take my payments and asked me to fetch change from anywhere.
I was in tears as my nose hat started hurting and my back was killing me, I literally begged for change from more than 8 shops at the airport and then came to pay.

After this horrific experience I got my boarding pass and when I wanted to enter the gate the barcode that was printed on the boarding pass could not be read by the machine as the print was too bad. Yet again I had to go back with the airport staff to the checkin counters to reprint my boarding pass.

This has been my worst experience of travel throughout my life. I paid for my tickets atleast provide service for the cost of my tickets .

My nose bleeding triggered for all the stress that I had before my flight and this journey wasn’t just tiring but also a mentally exhausting experience .

I would want raise this issue to who ever is the lead of your team and I want a compensation for all the inconvenience I have gone through this journey.

I would never wish to travel with your airlines if my issues are not addressed. Depending on your response I would also go to customer consumer court and will put my story across so other customers know how inconvenient an airlines like yours may cause.

From the start, the miscommunication from your call center team regarding baggage until my landing everything was a mess.

I’m awaiting your response on high priority.

Regards
Heena Ajaz
India contact number - [protected]
Email- [protected]@gmail.com

Hi

name : mohammad shareeque abdulla mohammad
travel date : jul 29th 12.20pm
destination: dubai to mangalore
pnr: gx48lq
reference number: ai[protected]
mobile no: [protected]
baggage colour : brown 1 bag

sir/madam,
i had missed my flight with the above details of the flight.I had done my check in and received the boarding pass...As i missed my flight, my luggage was with them.I booked the next flight of the same destination for 30th july 2.20pm flight. They informed me that i would receive the luggage to my destination in mangalore within one day...It's been 5 days by now..No baggage information has been received.. I visited twice to air india office at the mangalore airport, they have not been able to give me any positive response..They kept on saying that they have mailed from their side..And have not received any information...I am very upset about the service provided by air india express...Aug 10th is my return flight...Its a kind request i need that baggage as soon as possible...I have attached...I have important documents in that..Please take this issue as important...Kindly reply me with positive note.

Dear,

Can you please help me get my refund amount for a cancelled flight? Air India Express say they have refunded the amount but I havent received it. I have send multiple emails to Air India express and they dont seem to respond.

If you need any further documents please let me know I am ready to share.

From: [protected]@gmail.com
Sent: Thursday, 28 July 2022 6:53 PM
To: 'Customer Support' ; [protected]@airindiaexpress.in; [protected]@airindiaexpress.in
Cc: [protected]@bankofbaroda.com
Subject: RE: Refund amount not received # 4MRD2I

Dear Air India Express,

Nodal Officer/Appellate Department Can anyone help me out here ? This is ridiculous I have been continually following up from 2 months and there is no progress I still haven’t received my refund.
What is wrong ? I am afraid I am never going to ever travel on Air India express and will advise the same to my connections.

If I still don’t receive my refund my next approach will be to post this on the social media handles until someone RESPONSIBLE gets my attention before seeking for any legal guidance.

• https://www.facebook.com/AirIndiaExpressOfficial/
• https://twitter.com/FlyWithIX
• https://www.instagram.com/officialairindiaexpress/
• https://www.youtube.com/channel/AirIndiaExpress
• http://blog.airindiaexpress.in/
• https://www.linkedin.com/company/air-india-express
Thanks,

From: Shuaib Aejaz
Sent: Wednesday, 27 July 2022 10:46 AM
To: Customer Support
Cc: [protected]@bankofbaroda.com
Subject: Re: Refund amount not received # 4MRD2I

Hi,

What is the status of my refund? Its again another week passed.

On Thu, Jul 21, 2022, 14:01 Customer Support wrote:
Dear Guest,

Greetings from Air India Express.

We acknowledge the receipt of your mail .

We have forwarded your query to our finance department for further investigation .

Please bear with us.

Warm Regards,
Team Air India Express.(MA)

On Thu, Jul 21, 2022 at 3:02 PM Shuaib Aejaz wrote:
Dear Bank of Baroda,

It has been more than 2 months and I still haven't received my refund amount.

I was told that the refund was already processed on 17th May and I
I was given a transaction ID '[protected]' by Air India Express call centre. I tried calling Bank of Baroda customer care and they said this is invalid.

I need the refund as soon as possible, kindly advise. Air India Express has been copied in this email if you have any questions and I have also attached the booking receipt reference.

Thanks,

[protected] Forwarded message[protected]
From: customersupport support
Date: Mon, Jun 27, 2022 at 2:35 PM
Subject: Re: Refund amount not received
To:

Dear Guest,

Greetings from Air India Express!!

Kindly note that the ARN number is the only reference generated by the acquirer bank when the amount is charged/refunded to a card account through an online process. This is not an account to account transfer. Hence kindly provide the ARN details to your issuing bank, card department. They will be able to find the refund transaction.

If your bank is unable to find the same, Let them inform in writing if they still do not find the refund amount. We can take up the matter with our bank depending upon the written reply of your bank or you may raise dispute through your card issuing bank for the same refund transaction.

Stay Healthy. Stay Safe.
Team Air India Express (AM)

----- Original Message -----
From: [protected]@gmail.com
To: "customersupport support", "AICL FINANCE"
Sent: Friday, June 24, 2022 6:43:37 PM
Subject: Re: Refund amount not received

Still no response this is unbelievable and ridiculous !!!

On Wed, Jun 22, 2022, 19:54 customersupport support <
[protected]@airindiaexpress.in wrote:

This is an auto generated mail. Please do not reply to this email.

Dear Madam/ Sir,

We are experiencing high email volumes and it may take a while to respond
to your email and seek your patience and understanding.

For Latest Travel Regulations: Please refer to our blog
https://blog.airindiaexpress.in/coronavirus-covid-19-travel-update/

The travel regulations by various Governments are changing frequently,
please check for the latest information from the respective Government
websites.

Conditions may apply.

Stay Safe, Stay Healthy
Team Air India Express