| Address: | New Delhi, Delhi, 110027 |
I am a senior citizen, 72 years old who was travelling alone from delhi to abu dhabi by flight ix 115.
During luggage check-in the lady at the counter told me that i have excess check-in luggage of 4 kgs and that i need to pay inr 1500. But i had already double checked the luggage weight at home as 20.5 kgs and cabin baggage as 7.4 kgs. I repeatedly told her that there is some problem with your machine but she didn’t agree and forced me to pay inr 1500 through my credit card else i won’t be allowed to board the plane. I was shocked to see such kind of rude behavior with a senior citizen traveling alone and hence paid the amount.
When i reached my destination in abu dhabi, i again checked the luggage with a digital weighing machine and it was exactly 20.5 kgs.
I didn’t expect such behavior from a reputed airline like yours. I request you to look into the matter urgently and reply at the earliest. Was this information helpful? | 
Post your Comment