| Address: | Air India Express, Bengaluru |
1. I traveled from Delhi to Bengaluru by flight IX1592 on 25th January 2024, PNR-P2B57P, Seat no 29E.(Boarding pass attached with this email)
2. I received my Suitcase in broken condition on arrival at Bangalore T2 terminal. (Baggage Tag and photos of the damage to suitcase attached)
3. I reported this at the Baggage section of Air India Express and raised a report after physical verification of the damage on 25th Jan 2024. (Property Irregularity report attached).
4. I have followed all protocols and formalities deemed necessary for claiming compensation. Also, I have approached the Airline several times by e-mail.
5. However, the Airline is offering only Rs 3000/- as compensation for my damaged suitcase which is NOT ACCEPTABLE, since the suitcase is IRREPAIRABLE and unusable. I cannot buy a new suitcase with this compensation amount of Rs 3000/-.
6. My requirement is that my suitcase be REPLACED with the same size and quality of suitcase. The broken suitcase may be collected from my possession and retained by the Airlines.
7. I want to approach the Consumer Forum and have requested the Airline to send a legible copy of the PIR on three different dates, but legible copy of PIR has not been sent till date.
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