Air India Express — Complaint on Services & Refund

Address:

Varambathu House, Mithrakary P.O, Alappuzha, Kerala, India, 689595

This is in reference to the refund of PNR no Y6HEA3. I had made a request for the same on 18-May-23, as per your refund policy, it should have been processed within 14 days of my request. However, it has now been 29 days and I have not received the amount. I have contacted your customer service multiple times, but did not receive any proper response or update.

And I have already requested you to issue a refund invoice so that I can track my payment status.

I kindly request you to look into this matter and process my refund as soon as possible. I would be grateful if you could provide me with a refund payment along with a refund charge which you’re deducted from my initial payment.