Dear Sir/Madam,
I am writing to formally lodge a complaint against Air India regarding my booking (PNR: HB16GK).
My original flight scheduled for 08 April 2026 (DXB–STV–DEL) was cancelled due to airline operational reasons. I was subsequently rebooked on 07 April 2026 via Mangaluru and Mumbai, which involves an excessive 22+ hour layover at Mangaluru Airport.
I am currently at Mangaluru International Airport and have approached Air India Express staff multiple times for assistance. However, I have not received any response or support from their side.
As per applicable passenger service regulations and airline obligations in cases of long delays or cancellations caused by the airline, passengers are entitled to basic care, including accommodation and meals. Despite this, no such arrangements have been provided to me.
This lack of support is unacceptable and reflects negligence in fulfilling passenger rights and service standards. If the airline is unable to comply with established rules and regulations, it raises serious concerns about its operations and customer service.
I request the following on an urgent basis:
Immediate arrangement of accommodation and meals for the duration of the layover
A written explanation for the denial of assistance
Appropriate compensation for the inconvenience caused
If this issue is not resolved promptly, I will be compelled to escalate the matter to the relevant consumer forum and aviation authorities.
Kindly treat this matter as urgent and confirm the arrangements at the earliest.
Yours sincerely,
Mr. Shri Om
PNR: HB16GK
+91-[protected]
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