Air India Express Complaints & Reviews

I booked 2 tickets from TRV to DOH and they got cancelled twice,
I accepted that too and they said they will giving me a full refund without a single email or SMS conveyed to the customer. It's been now 25 days since they canceled my ticket, and the airline didn't refund the amount to my account.
I have called customer service several times and they have given me other dates to get my refund but still haven't received my refund.

Ticket 1: TRV to DOH- PNR NO: SZCI8F
Ticket 2:TRV to DOH- PNR NO: JYQP2B

I have booked air india express flight in march from HYD to MCT. the date of journey is on 15th of april 2023 and the flight number is IX-913. The PNR number is W09GYK.

2 days prior to departure i got a message saying the flight has been cancelled and i can take refund for the same. i have initially applied refund through your chatbot TIA where i got a reply saying the amount will be refunded in a week to which proof is attached, which i did not receive.

again i called customer service since i did not receive refund where they told they had to raise a complaint for the refund to be issued which your chatbot did not mention at all. so they have raised a complaint and have told that refund will be given in 3 days.

i waited 3 days and then called your customer care number again after which they told that there is a merger issue and told to wait a week more.
now i have waited that week and still haven’t got my refund.

the complaint number which call center team has given is 04278250.

After followup after a week's time, air india express customer care again gave a compliant no: 04383354.

As air india express is not responding in I would request you to kindly intervene and take action against air india express so that they refund my amount immediately. Also I would like to claim amount of 5000 extra for the delay in refunding the amount by air india express.

Also the way the customer care executives are responding is not polite.

thanking you in advance.

Manish Babu
[protected]

I have booked my air ticket from Jaipur to Dubai dated 24th Apr, 2023 1:00 AM having PNR No. 24ZXOS through air india express website. My flight was rescheduled by the Air Indian Express team having the departure time of 24th Apr, 2023 1:00 AM to 23 Apr, 2023 5:50 PM no prior intimation was received either on my mail [protected]@gmail.com or on my mobile no +91-[protected]. This is such a ridiculous behaviour of the air india express I have reached the airport on 23th Apr 11:30 considering the original departure timings after that i come to know about the flight has been rescheduled. I want full refund for my ticket amount of INR 17, 556
Moreover in response to the missed flight i have to book the new flight as early as possible since i have to join the office next day . so i have booked the earliest flight of Air Arabia Flight No. G9436 i.e from Jaipur to sharjah on the same day which cost me around INR 23.6K which is about 6-7K costlier than the missed one. Moreover my original flight is from Jaipur to Dubai but the new flight is from Jaipur to sharjah and Dubai to Sharjah is around 30 Kms which cost me additional Cab Charges of INR 2600 Due to all this i have to sit in the airport for around 5-6 hrs and have to take a leave from my office For all this additional compensation of INR 30000 for my mental harassment.

Had such a terrible exp. while checking in with Air India Ex IX-195 from Jaipur to DXB, Shekhawat saw a teenage girl alone and took the opportunity to not only misbehave by passing indirect crude comments but also charge unnecessary excess baggage amount for a laptop bag with a notebook to read and snacks to eat - which are all allowed to be carried along on the flight as hand baggage which is clearly stated on the website too.
Provided a receipt of INR3780 which does not even mention what they have charged for,
@AirIndiaX should apologize & train their staff with basic mannerisms on how to deal with other humans & refund the amount charged incorrectly. Shekhawat should be given a warning who is working at Jaipur Airpot along with his Manager who encouraged him to perform such an act.

#Shameful&disgraceful
@AirIndiaX

I will wait to hear back here or on pankit.[protected]@gmail.com
Pnr- M72TNA

I booked 2 tickets from TRV to DOH and they got cancelled twice,
I accepted that too and they said they will giving me a full refund without a single email or SMS conveyed to the customer. It's been now 16 days since they canceled my ticket, and the airline didn't refund the amount to my account.
I have called customer service several times and they have given me other dates to get my refund but still haven't received my refund.

Ticket 1: TRV to DOH- PNR NO: SZCI8F
Ticket 2:TRV to DOH- PNR NO: JYQP2B

I booked a ticket on 11th April 2023 to travel from TRV to DOH and the booking was canceled within a few minutes after I received the confirmation mail, I contacted Tia, and told me that. An error in the system and payment will refund within 7 days so I booked one more ticket for the same destination this ticket was also canceled without confirmation mail. But these two cancellation refunds have not been credited to my account yet.
Several times I called customer service they give me different times to get my refund.
Please consider my request and do the necessary to get the refund as soon as possible

File No BOMAI55315 .
Passport No : T2361666
Bag Of Black Color With Tag No : BOM [protected] Is Missing.
Bag Containing : Clothes, Chocolate, Mobile
Dear Sir/Mam
My Flight : IX-298 From Jeddah At 7:30 Pm On 23/04/2023 To Mumbai At 3:10 AM . A Bag Is Missing Of Mine Which Is Of Black Color Written “Musafir”. I Request To Invistigate In This Case As Soon As Possible As We Have To Gift Them The Items
Passanger Name : Zunzunia Mohamed Yahya
Regards
Mohamed

Hi,
I am book Ticket Trichy To Singapore on 11 Apr 2023 . But my Ticket was not Confirmed and Money Debited my Account
I contact customer care they said will refund the payment within 14 days
yesterday also I called the customer care they said 24 hrs the amount will credit your account but still I am not received the money today I called them again they said 24 hrs will credit money
i dont know my ticket was not confirmed but money debited still i am not received the payment waiting for 15 days

Horrible seevice. No customer care. No point of contact. My flight from sharjah to mumbai was delayed for 3 and half hour and there was no prior notice and i was not informed about it. I want immediate eesponse and compensation as well.

Hi,

I have booked a flight and we’re traveling to Amritsar from Dubai with flight number IX192. Due to delay I have lost 15000/- rupee towards my booking additional to that if flight get cancelled my hotel booking will also not be refunded. Who is going to pay for the loss occurred due to poor service provided by Air India Express.

Feel ashamed saying anyone to travel with Air India or Air India Express. Worst service, wrong information and additional charges. I have paid for seat while booking, yesterday I was additionally charged as it was showing my seats were changed. I have again paid and selected the seats, when I received my boarding passes same seats were not selected and nor the payment was reversed.

Flight IX 138 supposed to depart at 1:55 am on 20 April 2023 but delayed till 4:50 am, without any prior information.
Its worst experience with air india express

Flight - Air India express.
Flight No. - IX -636
Date of Departure - 20-04.2023 - Sharjah to Chennai
Flight No. - IX -635
Date or Arrival - 14-.05-2023 - Chennai to Sharjah
Confirmation PNR number - 72lghw

Flight cancelled.
Flight no. Ix - 636.
Shj to maa
maa to shj
flight confirmation no. 72lghw

Hi,
I am cancel my flight due to some urgency in my Company.
I am cancel flight 2 weeks before but still single money not credited in account.
And in online chatting they will not provide information.
I am very disappointed customer service.
Can you please refund my money.

PNR- I3F8PZ

Regards,
Abhishek Singh
[protected]

I booked 2 tickets from Chennai to Sharjah and they got cancelled twice, the airline refused to rebook the tickets which by the way is irritating

I accepted that too and they said they will giving me a full refund without a single email or SMS conveyed to the customer. It's been now 18 days since they cancelled my ticket, the airline didn't refund the amount to the service provider which is Makemytrip

And again this service provider is also negligible in handling the customer stating the same thing "We haven't received the refund from the airline" instead of investigating why they haven't received the refund from the airline after the timeline has been exceeded. After a continuous follow-up of 18 calls, I am still left with neither the answer nor the refund

Ticket 1: Chennai to Sharjah PNR NO: N8KH04
Ticket 2: Chennai to Sharjah PNR NO: RLQHO4

I cancelled ticket of PNR Your Booking Receipt:UT35NI
But refund not got please check it

Im booked a ticket on 11th april. And flight date is 21st april night DXB to CCJ today is showing it’s automatically cancelled by me I didn’t do this i need to fly same date!!! Pls refund all of my rupees ASAP
PNR is :- R8PTGK

I have booked a ticket DXB TO CCJ on 21 st april flight also payment done now im showing the ticket was canceled by me im not done that.. my cash was lost !!!

Hi Sir/Madam,

We are Arunsankar vijaya and Arunsankar srutilayaa travelled from Singapore to Madurai dated 6 april 2023 flight number 683 and we order food while booking our tickets itself.

The food was fried rice and cauliflower dry and it tastes good. While eating my daughter found something hard to bite and she took it out and we noticed a bit of white colour very sharp and hard thing on her food.
Its...

Dear Complaint Handler,

I have previously lodged a complaint to my booking agent Kiwi.com on 2nd January 2023 in which I asked them to take this matter up with Air India Express but to no avail.

This flight suffered long delays and due to which I missed my onward flight connections and as result of this I have suffered substantial financial loss.

Additionally, I also missed this delayed flight because I was twice refused entry to the terminal building by security staff because the airline failed in duty of care to provide clear instructions and passenger assistance.

I therefore had to book new flights for complete journey from Amritsar to London and as well as I had to stay overnight there.

I have suffered financial damages in the region of 1500 British Pounds.

I therefore need to recover my damages so please advise me the next steps.

Kind Regards,

Irfan Bajwa