Air India Express Complaints & Reviews

I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...

Dear sir,

i r.V.Keshava murthy travelled from jaipur to bangalore on 29/01/2024 by air india express - ix1932. ( pnr z7mjpd )

i have carried one hard case ( blue colour ) which is damaged in your flight cargo. We have raised a complaint near baggage pickup no 6 on the same day with mr sarang. In charge at baggage pick up point.

I am also enclosing a complaint copy ( pir )for your reference.br...

Air india express has delayed my flights by 2h 35min which is affecting my onward journey and they are not ready to provide me other alternatives.

I planned my journey 3.5 months advanced and now because of this delay its affecting my journey.

I asked for another flight on same day, but their customer care is asking for extra money as delay is less than 3hrs. which I feel is unfair.

please help...

I booked a return flight from Trichy to Abu Dhabi and back, for me and my wife. I travelled from Trichy on 26-MAR-2023 by IX 639. My return date was 02-APR-2023. As the work at Abu Dhabi got extended, I wanted to change the return date to 09-APR-2023. In the meantime to my misfortune, Air India Express was revamping the system subsequent to the merger with Air Asia. The system unification was a complete fiasco. In spite of having TCS, one...

There is no confirmation mail for the cancellation nor its showing any details of cancellation in website. No response at all when trying to contact the customer care or toll-free number. No refund after cancellation and a horrible experience from Indian government run airlines.

There is no place of contact or response, itself is a headache for the customers and won't book or recommend these airlines to no one. If not able...

I would like to bring your attention towards the problems I faced on 22.07.2021.
As u know Qatar is one of the rapidly growing country and my intense desire check for the business opportunities forced me to take on arrival visa to Qatar.
I bought a ticket, booked hotel and got approval from Qatar for travelling . As a normal passenger and followed the procedures in airport. I have attached the same for reference.
Due...

I booked a ticket online at air India website on 25 th Oct 2020 from agartala to Jammu. Ticket was issued and passenger name was Rajendra Kumar Mistri.
On dated 02 nov 2020, I got a mail on from Air India one flight kolkatta to delhi is cancelled and it will be depart next day so I called to customer care for cancel all connecting flight and they replied you have send a mail at [protected]@airindia.in.
On same day I mailed to...

Respeted sir i had been arrived igi airport (New delhi) t3 on dated march 20.2020 with ix142 (Air india express). I found my baggage was broken, i registered my complaint same time with same airline officials (File reference - delai73628/20mar20/1615gmt). They also took the pictures of damaged baggage which was totally damaged. I have sent the email to concern department on dated may 20, 2020 but i didn't get any response. Please settle this...

Booked a ticket from mumbai to dubai for may 06, 2020, on feb 13th. Payment made from icici bank debit card. Confirmation of the amount deducted from the bank came instantly on my phone. However, as soon the page was redirected to the merchant site, there was an error message saying the payment was failed. A message was displayed with an email address for contact if the amount was deducted from the bank and the ticket confirmation was not...

Booked flight from singapore to bangalore, for 15th apr.
For one of the passenger, the lastname has been given as an initial
Not complete name. I have requested airline to include expanded lastname instead of initial by sharing the required documents.

Airline customer care advised me to cancel and rebook bearing the cancellation charges.

Other airline (Booked for 11th apr) did this, with free of...

As per my knowledge Air India Express online booking is not working for the past two weeks. Several contact numbers published on web are either not working or not attended. I got in touch with their office and they said online booking is not working due to some problem in the website due to 100 Rs. ticket bug of AI. They asked me to come to office and book it. I am not interested since going there, taking a token and return journey is few...

On 9th June 2014 I traveled from KUL to CHENNAI with my family on following ticket. You will observe from the ticket that the date of journey is 9th July but I traveled on 9th June 2014. Actually we were supposed to travel on 9th June 2014 however at the time of booking ticket & due oversight we booked return ticket on 9th July instead of 9th June. When we reached KL Airport, we realized our mistake but anyhow we have to travel...

Most of the times we are unable to book the tickets online. The following is the message: "Your transaction was declined by Cyberspace. Please contact call centre to complete your booking." We are forced to book through Makemytrip immediately after that. There is no call centre details on the net and the telephone numbers provided does not help. Is there any specific reason why we are put to such inconvenience? If...

I has the worst ever checkin experience in in my last travel from Jaipur to Mumbai on 7th May 2025.
I was travelling alone with an infant of 7 months and a kid of 10 years.
There was no co-operation in the Jaipur airport of making a priority checkin.
The most painful part was that i had to spent almost 45-1hr at the checkin counter.
Reason being my Checkin luggage was 33 kg instead of 30kg.
"Bhumika" who claimed herself to be manager over there was not even ready to consider 3kg inspite of requesting here multiple times that i was travelling with a kid & Infant.
Also my hand baggage was also not a single gram extra (dot 21kg).
At the end i had no option but to pay INR 1950 and leave.

This was never expected from "Tata Group".

PNR for your reference - X4FBRP
Date of journey - 7th May 2025
From - Jaipur To - Mumbai
Traveller details -
Komal Bai Agrawal - Female
MSTR Vivaan Agrawal - 10yrs
Infant Viaansh Agrawal - 8 months

Just wanted to understand is this the way you consider the situation where 3 kg excess could not be handled inspite of the fact that a mother is travelling alone with a kid and infant ???
Worst ever experience.

We have emergency travel from Kochi to Visakhapatnam. We have booked flight from Kochi to Bengaluru and Bengaluru to Visakhapatnam. We have reached Bengaluru airport T1 at 6:25AM and our flight from Bengaluru to Visakhapatnam is at 7:30AM in T2 terminal. Air India express is closed before 60min official time only.
PNR: D7FITQ
PNR: Q75R3Q

I travelled from Bangalore to Hyd today morning.
Flight no- 1X2870
Date 19 nov 2024
PNR S171HI
When I collected my suitcase at the belt, I found that the suitcase lock was broken and the zip was open wide open.
I complained to the concerned person. He took pictures and details

Our luggage has to be secure. Kindly look into this.

Sir
My pnr:CTLY6L flight was canclled so far the money has not been craditted to the source account allredy passed 25 days

## Subject: Urgent Complaint Regarding Missing Passenger Name on Cleartrip Booking (Trip ID:[protected]

Dear Cleartrip,

I am writing to file a complaint regarding a recent booking I made through your platform on May 21st, 2024 (Trip ID:[protected]. The booking was a round-trip flight from Goa to Hyderabad for myself (Raghuvir Laxman Chary Nachinolkar) and my wife (Ritu Raghuvir Chary Nachinolkar).

During the booking process, I correctly entered all passenger details, including our full names. However, when prompted for an optional GST number, I entered my wife's GST number.

Unfortunately, upon receiving the tickets via email ([protected]@yahoo.com) and mobile ([protected]), I discovered that my name was missing from both the Alliance Air and Air India Express tickets.

Concerned about being denied entry at the airport, I immediately attempted to rectify the issue. I spent several hours from 9:30 PM until after midnight contacting Cleartrip's helpline and using the TIA online chatbot. Unfortunately, no assistance was provided despite explaining the seriousness of the situation and the fact that my name omission would prevent me from boarding.

Furthermore, there are no Clear trip, Alliance Air, or Air India Express offices in Goa to address this issue in person.

Desperate for a solution, I travelled 40 km on a scooter in the sweltering heat to the Dabolim Goa Airport. While I found an Air India office, the staff was unhelpful. They directed me between two counters, claiming Alliance Air doesn't have a dedicated counter. Ultimately, they advised me to cancel and rebook a new ticket online, which resulted in an additional cost of Rs. 7, 500 for my ticket alone.

To summarize, a bug in the Cleartrip app/web page seems to have automatically linked the optional GST number to passenger names, leading to this situation. This resulted in a financial loss of Rs. 7, 500 along with considerable mental stress and wasted time.

I kindly request your immediate attention to this matter. I expect a full refund of the additional Rs. 7, 500 incurred due to the error caused by the Cleartrip app. Additionally, I would appreciate compensation for the inconvenience and wasted time I experienced.

I have attached copies of the booking confirmation email, tickets with the missing name, and any other relevant documentation for your reference.

Thank you for your time and prompt attention to this urgent matter.

Sincerely,

Raghuvir Laxman Chary Nachinolkar

Hi, My PNR no: S4HSFZ, from Varanasi to Hyderabad on May 8th, 2024. Got cancelled.

Still i didn't receive the refund.

May i know the status.

Dear Air India Staff,

Our connecting flight was rescheduled and we faced more than six hours delay on the Hyderabad airport. Their was no proper person on the domestic airport transfers to guide us. We requested lunch option but after a lot of debate had to avail it. I was traveling with my elderly parents who have diabetes. air India express gave late lunches and no proper communication was given for further delay of the flight I am seeking compensation for the agony caused and i would never recommend anyone of my friends in Europe to use your services where the airline is least bothered about the health of elderly passengers.

Our pnr was E4SN4G. Please look into this.

Thanks,
Praveen