Air India Express Complaints & Reviews

Am writing to express my disappointment and frustration regarding an unfortunate incident that occurred during my recent journey on Air India Express.

On January 8, 2024, I traveled on I5-741 from Banglore to Srinagar. Unfortunately, upon collecting my checked baggage at the destination, I discovered that my traveling suitcase had been significantly damaged during the journey. It was broken and they had wrapped it in a black...

Dear Team Air India Express

There was a name mistake in the PNR JZQ7YV and I was trying to get this corrected however the same was deny at your end, now when I'm trying to cancel the ticket for " Lakhith Agarwal " and ask for refund there would be cancellation charges of INR 3500 will be levied has been told to me by chatbot Tia.

I'm also not able to contact any customer care person over the phone to get any...

Deposited rs 2500 on 14/12/2023&rs 1000 on 16/12/2023 not yet credited nor refunded.All deposit details provided.sent several emails and live chat but nothing done'.

This seems to be fraud company.please help recover my money....

Flight: AIR INDIA EXPRESS I5-791
DELHI to COCHIN
PNR: M65R7Q
SEAT: 20A & 20B
Date: 6th Dec
Time: 5:25hr to 8:35hr
Delay: 1 hour

Description:
When we landed on Cochin airport and collected the baggage. On of my baggage lock was found damaged. I couldn't find any airline staff at the baggage collection belt so, I took the photos (attached below) and waited for the return flight...

Yesterday's onward I am waiting in airport for flight . From Bombay to thiruvananthapuram at 10:15 pm.

Flight is not confirmed till now. We want compensation for this in convenience . Please give response for this....

Afsal pulukkool
Attachments
Mon, Dec 4, 10:31 AM (3 days ago)
to customersupport, apmicmct, [protected]@omantel.net.om, [protected]@gmail.com

Dear Respected team

I am Afsal and I live in Muscat oman. I booked 4 tickets to my family flight No IX 714 on[protected] from Muscat to kannur. While boarding time in my luggage she noticed one sticker, Then i changed the box and came back. Unfortunately,...

Delhi to Kochi flight on Dec 3rd scheduled at 4:00 pm is delayed multiple times. First they notify that the flight is delayed by 30 mins at 4.30, then rescheduled to 7.00 pm and then to 7.50 pm and then 8.30 pm. None of the crew members present at the gate. My parents aged 67 and 58 had to go through the turmoil of waiting and getting delayed. They would reach kochi only after midnight. Absolutely no concern shown by the airport staff, they...

Hi I have booked the flight from Mangalore to bangalore on 26th Nov 23 which was supposed to leave Mangalore around 12.45 pm.You announced delay as 1 hr 1.45 pm dep. AFTER 1.45 pm, again flight delayed to 3 pm. This is very horrible and are you thinking about passenger next trip towards othplace?? Because of you I have canceled the trip from bangalore to other place and around 5000 rs loss for me, also I have to stay back in bangalore, it's...

Flight I5 670 Bengaluru to goa delayed more than 2 hours actual time is 22:55 at 22/11/23 but they are saying estimated time is 01:05 at 23/11/23...

I booked flight with AIX for Kolkata to Bangalore at 7:55 in the morning on 21st November. As one of their regular customers, I am a highflyer in Tata Neu membership and so my cancellation charges are zero for any PNR. But, in this case, I paid 7420 while booking (6920 through card and 500 through meal voucher). I have checked 7 days ago and the refund amount was showing to be 6460. now also it is showing the same amount.

I...

I had the bad experience of flying with Air Asia and Air India express multiple times. Everytime there has been a delay of more than 2 hrs. The Airline conveniently puts the blame on Air Traffic. My experience with the Airline has been on different sectors so the reasoning is just absurd. Everytime the Airline never made any attempt for service recovery. This is really unacceptable when I had paid extra for an early flight planning my day...

I applied for refund after my flight was canceled on 31/10/2023. It has not yet received the amount.
PNR. VUJM6L.
Rashid Shahul Hameed. email. [protected]@gmail.com
Flight no. 537
Trivandrum to Abudhabi...

Air india express has delayed my flights by 2h 35min which is affecting my onward journey and they are not ready to provide me other alternatives.

I planned my journey 3.5 months advanced and now because of this delay its affecting my journey.

I asked for another flight on same day, but their customer care is asking for extra money as delay is less than 3hrs. which I feel is unfair.

please help...

I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent flight with Air India Express. The details of my flight are as follows:

- Flight Number: [[IX 822(BOEING 738]]
- Date of Travel: [3/NOV/2023]

During the booking process, I attempted to add extra baggage to my reservation online, but I encountered a problem when trying to complete the payment....

I had a very bad experience with Air India Express due to the early departure of the booked flight and multiple delays after that.
1. I booked my ticket(I1K7WS) from Sharja to Thiruvananthapuram on flight IX536 for confirmed departure
at 11 a.m. But when I arrived at the airport at 9.00 am for my departure the airline staff merely informed me that my flight had departed already at 5.30 am on the same day.
2. I was shifted...

Dear Sir,
I Sri Kishore Chandra Sahoo a disable passenger booked ticket through easymytrip to travel from Lucknow-Bhubaneswar with my escort Sri Babaji Charan Tarai. My PNR was A8YPSK. I had booked Wheel Chair too as I can not walk long distance and problem of climbing stairs. Boarding pass was issued to us at Lucknow for both the sector. The Borading pass copies are enclosed in Annexure-A.
Initially the flight was delayed...

I had booked ticket with Air India express PNR J9QS4E even after more than 76 days (ticket cancelled on 2nd aug 2023) ago with no reason for dela.

Air India and air India Express is once of worst air lines of India, kindly avoid travel in any case travel only if emergency.

Thanks,...

In Qatar I tried to book ticket for Doha to Mangaluru by air india express website but I couldn't succeeded, it will not proceed or continue in website after providing personal details asking company details and GST information .
I called customer care in Doha but unable to do any thing and suggesting for book the ticket by private agents.
Kindly solve the issue in air india express website so people can easily book ticket by...

I had taken the travel ticket for my son, Mr. Amar Soorya, for travelling from Muscat to Mangalore on 11/09/2023 (PNR UVY9PL). The ticket was taken under student fare option. The check in baggage allowance was 30KG.

The luggage weight was adjusted within the allowable limit which was 29KG. Air India express counter at the airport advised that only 20Kg can only be allowed as the system shows 20Kg even after review of the ticket...

On the date of 30/07/2023, I was a passenger on flight number IX 687, traveling from Singapore to Chennai, with PNR number UVGLXL. Upon arriving at my destination and retrieving my luggage, I was dismayed to find that my suitcase had suffered severe damage, resulting in the exposure of my belongings contained within a plastic bag.

At the time of check-in, my suitcase was in impeccable condition and properly packed, securely...