Air India Express — delay in flight. shabby treatment to passengers

Address:

Mumbai City, Maharashtra, 400063

Our flight ix 248 from dubai to mumbai was delayed by 5and a half hrs and we werent even informed.
Also, after waiting for more than 6hrs on the airport, they inform that there is a further delay by 1.5hrs!
There is no storage facility for bags on dubai terminal 2 and they didn't even check-in our bags early to help us. So everyone had to wait on the airport. There are old couples who were struggling for a seat to sit at the waiting. Not a single glass of water has been offered. So basically, a 18:00hrs flight will now depart at 1:00am without a tiny apology from authorities. Shoddy flight and staff