Air India Express — Delay in getting checked in baggage at mumbai airport

Address:

Thane, Maharashtra, 400604

My mother Mrs. P. Surendranathan was aboard flight AI-682 on 21-Dec-15 from Kochi to Mumbai. Flight landed at Mumbai 10.45 ; however, 2 hrs after landing she has not yet got her checked-in baggage. The ground staff are saying there is some problem with the luggage. This is sheer waste of passengers' time that their problem is not resolved after repeated follow-up with staff at airport.