Air India Express — Delay in refund for the cancelled ticket, no action since over 100 days.

Address:	Mumbai City, Maharashtra
Website:	www.airindiaexpress.in

I cancelled a ticket from IXE to BAH for me and my family on 2nd of Dec, 2016. I received a confirmation number 8160WK for this cancellation and I was suppose to get Rs 16, 049/- as refund on my credit card.
I sent an email to their customer care on 28th Of Feb, 2017 asking for the status of Refund. The customer care rep forwarded that email to sg.[protected]@airindia.in,
Lakshmi.[protected]@airindia.in asking about the status of this request. There were no response from these people so i sent them second email on 12th March, 2017 as a follow up for the first email. Again they forwarded my email to those two persons and still no response from them.
I request you to help me in getting this resolved. Appreciate your quick action on this.

Regards,
Mohammad Shafeiq