Air India Express — escalation to consumer forum failure to provide resolution by air india express

To
The Consumer Disputes Redressal Forum
[City/State Name]

Respected Sir/Madam,

I, Chakradar Pratap Malla, wish to lodge a formal complaint against Air India Express Airlines for deficiency in service and lack of response to my repeated requests.

Details of the case:
- Passenger Name: Chakradar Pratap Malla
- PNR: EBGHRH
- Flight: Hyderabad to Visakhapatnam, Journey Date:[protected]
- Scheduled Departure: 07:05 AM, Arrival: 08:25 AM
- Issue: Flight delayed by 1 hour 15 minutes due to “operational issues, ” making my travel purpose invalid.
- Ticket Cancellation Request: Raised on[protected] with Ticket ID: 32170909
- Assurance: Customer care promised resolution within 24 hours
- Current Status: More than 48 hours have passed with no response; case was later closed without resolution (Ref:[protected].

This lack of communication and failure to provide timely resolution amounts to deficiency in service and has caused me significant inconvenience.

**Relief Sought:**
1. Immediate cancellation of the ticket and refund of the fare paid.
2. Compensation for the inconvenience and loss caused due to delay and non‑response.
3. Directions to Air India Express to improve customer grievance handling.

I request the Hon’ble Forum to kindly take up this matter and provide justice at the earliest.

Thank you.

Yours sincerely,
Chakradar Pratap Malla
Mobile: [protected]
Email: chakripratap.[protected]@gmail.com
Date:[protected]
Place: Hyderabad