[Resolved] Air India Express — Extra charges for Rebooking

Swapnilsam

Address:

Ajman, UAE

This is with reference to my CANCELLED Flight Ticket
Confirmation# ENMNKB
Date of journey: 1 July 2020
Dubai to Delhi
5 Passengers: 2 Adults and 3 children
Amount: AED 2, 930.00

I contacted your call center for rebooking on 25th March 2021
Flight: IX 1142 Dubai Delhi (00:15 - 05:15)
Fare: AED 2050.00

They are asking me to transfer AED 150.00 (INR 2988.00) as additional charges.
I don't understand the reason. You promised me Free date change.
Additionally the ticket rates are very low!

Please clarify this issue urgently. Very UNFAIR of AIR INDIA EXPRESS!

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Feb 25, 2021

Complaint marked as Resolved

I emailed AIE with a copy to the nodal officer. The company issued vouchers for each passenger but deducted AED 30.00 per passenger about which I am clueless. The vouchers can be used to book directly on their website on any sector. While the response took about a week, yet I am happy that issue is resolved. All affected passengers can email them for vouchers instead of refunds which may not work. Don't call them, the call center guys can't help. Thanks