Air India Express — failed to refund on cancellation

Hi

I have cancelled a booking on 9th august 2019 and refund was not processed..

I sent too many emails and reminders to customer service and cvo and their reply was already forwarded to finance department. Now it is more than 75 days and they are still forwarding to finance dept and replying with fake promises..

It is sad to say air india express customer service is too irresponsible

Please do the needful

Shajas