Air India Express — Flight transfer issue

Address:

#08-33, 37B, 37 Punggol fields . PRIVE CONDO

Hello Team,



I am looking for refund and at-least apology for humiliation my family has to go ( Wife, Child - 6 years ) old, They travelled from Singapore to Dubai and were suppose to go to Lucknow . via connecting flight form DUBAI to LKO . Air india express below are details .

I have called several time to customer care and got meal added, and paid for special seat with additional cost, did check in and asked if transfer can be done internally, I was informed yes multiple times )

However when my family reached Airport they were stopped at transfer and was not let go for internal transfer at Dubai Airport and my family was stuck, they cant catch flight and with 6 year kid my wife was held at Dubai Airport and asked can only go back tto terminal back with another ticket and not indian Express ..They have to stay an hour untill i book ticket from another flight .

I paid aprox 25K INR + meal + seat selection for 2 pax .

Dubai → Lucknow
Departure: 09:30, 12 Nov 2021 (Fri) Dubai, Dubai Intl Airport, United Arab Emirates, (DXB)
Arrival: 15:00, 12 Nov 2021 (Fri) Lucknow, Charan Singh, India, (LKO)
Airline: Air India Express Flight no.: 194 Operated by: IX Class: Economy Duration: 4 h 00 min