Dear Team Air India Express
There was a name mistake in the PNR JZQ7YV and I was trying to get this corrected however the same was deny at your end, now when I'm trying to cancel the ticket for " Lakhith Agarwal " and ask for refund there would be cancellation charges of INR 3500 will be levied has been told to me by chatbot Tia.
I'm also not able to contact any customer care person over the phone to get any help on this matter.
Please note that as per recent DGCA rules there should not be any cancellation charges if flight is cancelled within 24 hours of booking and journey is not within 7 days of booking,
Date of Booking:[protected]
Time 9 pm
Date of Travel: 22nd Jan, 2023
Hence my booking qualifies for full refund on cancellation and I would request you to confirm this for the cancellation of one of the tickets in my above booking immediately and also help me with a full refund. Was this information helpful? | 
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