Air India Express — Missing luggage and unhelpful ground staff

Address:A/TRVAI30401
Website:Consumer compliants

This is to inform you that I had traveled on Air India Express IX540 9 Sep 2016 DXB-TRV, and the flight was not only late for around 5 hours but they missed my luggage. It is not about missing luggage only, but about the unhelpful staff who are not being honest, may be as per the instruction from AI.
I came for 7 days of leave wants to spend some quality time with my family, but the irresponsible and unhelpful nature of your TVR ground staff has made my small holidays hell, as all presents for my dear and near, my medications etc all are in the luggage, and still on 13th Sep, there is no news of my luggage.
No body answered the calls and I traveled around 120 KM to air port two times with zero result.tomorrow 14th is our Onam festival, and by weekend I will go back to Dubai, with lots of bad memories of Air India Express.
Please help me if possible,
Regards,
Satheesh
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