Air India Express — My check-in luggage LOCK broken

Address: Shamshabad , Telangana

I travelled from Bangalore to Hyd today morning.
Flight no- 1X2870
Date 19 nov 2024
PNR S171HI
When I collected my suitcase at the belt, I found that the suitcase lock was broken and the zip was open wide open.
I complained to the concerned person. He took pictures and details

Our luggage has to be secure. Kindly look into this.