[Resolved]  Air India Express — Not ok to board

Address:

Calicut

My family planning to travel 19/08/2020 ccj to auh. Wife and daughter ok to board but unfortunately son not ok to board. Family is waiting 4 hrs in airport api mail not yet receive.
After your team said please contact api center abudhabi. After i will contact api toll free no api team said please contact your airline team. So clear air india express mistake. I need clarity for api before rescheduling my flight.
Kindly advise.
Not: several time i will call your customer care but not responding...
I am waiting for your reply
Tks
Shabeer
[protected]Uae)