Air India Express — Not Providing Refund

Dear Sir,

I have requested cancellation for mine and my wife's Air India Express ticket on the 8th of April 2021 and I was informed il be getting the refund amount but till date they have never issued me anything untill now. They are first of all charging higher ticket fare on the one side and on the other hand when asked for refund they are telling vague excuses. Really it is unacceptable behaviour from their side in these tough times.

Regds
Nikhil Ramachandran