Air India Express — Payment Not Received for PNR FOCNII

Dear Team,

I have cancelled my Air India Express ticket on 12 August 2021, with PNR FOCNII, Traveller Name: Ekhlaque Ahmad booked on Makemytrip App.
I have not received the refund of Rs 13601 yet. I have sent multiple follow up email to customer care but no response received. I check status on Makemy trip, they have mentioned a general statement due to limited staffing there is delay in processing refund. But, its more than 150 days and not received refund yet. Kindly help me getting the refund as soon as possible.

Best Regards
Ekhlaque Ahmad
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Jan 25, 2022
Updated by Ekhlaque Ahmad
AirIndia Express has responded that they paid the refund amount to agent Makemytrip. But Maketrip is saying that they have not received any refund against PNR FOCNII.
Not sure where to approach. It's significant amount paid by credit card and I have to bear the credit card fine. Hope something can be done from this source to get my money back soon.
Best Regards
Ekhlaque Ahmad
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