| Address: | Mumbai City, Maharashtra, 400065 | | Website: | www.anandindia.in/product/besoft-hair-removal-pads |
We have ordered besoft hair removal pads. from ananaindia.in, after viewing its ad on facebook. It claims to remove body hair by using it as mentioned. While ordering I asked the customer helpline weather the product will work as claimed or not to which they assured that it will .The executive also said if not happy with the product then we can return it. We got the delivery on 24/02/2017 . after making payment of 700 Rs including delivery charge of 200 . And using the product as per instructions it was found that it was a very cheap quality product which is not giving any result as claimed. It can work only to remove very fine and Tiny hairs on your body but cannot be an alternative to waxing etc. It also caused skin irritation while using. Hence we called the customer helpline to return the product.
The executive completely refused to return it saying we do not return money only we can replace. This was never mentioned to us while we ordered the kit and even asked about the same. While ordering the customer care executive assured that it can be returned.
They have completely fooled us by giving us an inefficient product which is not more than 50- 100 rs.It's just a plastic pad to which polishing paper kind of material is stuck for rubbing on skin. Plus they completely misguided on product as well as return policy. Kindly help us with this issue. Was this information helpful? | 
