Air India Express — refund delayed indefinitely

Dear sir/madam,

I have booked a ticket for me and my family to travel from ccj to auh and auh to ccj (Booking reference number: yrpzll). Due to covid-19 outbreak i am forced to cancel the ticket and i apply for cancellation and refund on 12th march 2020. I am informed that i will get the money back within 14 working days.

I did not receive my refund and i have contacted air india express via call center and email continuously several times. Till now i haven't received my refund. Every time the customer care advises me to wait 1 week and call back but nothing happens.

I am getting the same message saying it under processing but no time frame.

Kindly do the need ful and arrange to provide my refund asap