My refund request for PNR: RVZDGY DOH-COK Return flight which was initiated on 06th July 2023 is still not completed. Contacted the support team through telephone and Emails from DOHA-QATAR several times and received response as the amount is already refunded to my account, but till date the Amount doesn't reflect in my account.
As advised by the support team submitted the bank statement as proof that the amount is not credited to my account.
Contacted the my bank regarding the issues and they responded that no any transactions received from Air India Express and they advised me to get the details of the card from the Airline to which the amount is transferred .
Latest update from support team is that " the case has been forwarded to the concerned team and the matter is currently being looked into. We would request you to allow us some time to investigate and respond to your concern"
Still waiting for the response since 3 days.
Kindly solve the issue to credit the amount to my Account as I had already lost some amount while cancellation of the ticket and again don't want to loose the balance amount as well.
Thank You.
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