Air India Express — Refund of Cancelled Air Ticket due to Covid

Dear Sir/Madam,

I have been continuously following up sing last 6 months with the Customer Support Service team through emails, calls etc. to get the refund amount against the cancelled air ticket. However neither the emails nor the calls are being responded by the Customer Support Team. It looks like the Customer Support team has no intention to refund the amount. I have also made several calls to the Finance Department and as informed by them the issues is pending with the Customer Support Team, once the clearance is received the amount will be paid immediately. In this regards I would like to request your intervention in resolving this issue at the earliest. Following are the Details for your ready reference.

Airline- Air India Express
Destination- Dubai to Pune
Date of Travel- 30 June 2020
Amount- 1, 591 AED ( Rs. 34, 500/-)

Thank you in advance for your support
Regards,
Ashish