[Resolved]  Air India Express — Refund pending after cancellation

I had booked a flight on 6th July 2020 from Chennai to Singapore but unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money.

Confirmation number: ISCXJA
Flight no. IX -1688
Departing: Chennai, International Terminal, MAA 07:45 06/ July /2020
Arriving: Singapore, Terminal 2, SIN 14:40 06/ July /2020