| Address: | FARAHANA MANZIL MEJARE POST MOODBIDRE MANGALURU DK |
I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent flight with Air India Express. The details of my flight are as follows:
- Flight Number: [[IX 822(BOEING 738]]
- Date of Travel: [3/NOV/2023]
During the booking process, I attempted to add extra baggage to my reservation online, but I encountered a problem when trying to complete the payment. The transaction was declined, and I was unable to pay for the additional baggage through the website.
As a result, when I arrived at the airport for my flight, I was informed that I needed to pay for the extra baggage before I could receive my boarding passes. After a conversation with the airline staff, I proceeded to pay the required amount at the airport.
I am writing to express my dissatisfaction with the online payment services provided by Air India Express, as it resulted in an inconvenience and an extra expense for me during my journey.
I kindly request a refund of the amount I paid at the airport for the extra baggage, as I believe this situation was caused by technical issues with the online payment system. I have attached the following documents to support my request:
1. Boarding Pass for Flight [[IX 822(BOEING 738]]
2. Receipt for the Payment Made at the Airport
3. Ticket Confirmation
I hope that Air India Express can review my request and process the refund as soon as possible. I believe this is a fair resolution to the matter.
Please keep me informed of the status of my refund request and provide an estimated timeline for the processing of the refund. I appreciate your prompt attention to this issue.
If you require any additional information or have further questions, please do not hesitate to contact me at [Your Contact Information].
Thank you for your understanding and assistance in resolving this matter. I look forward to a swift resolution.
Sincerely,
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