Air India Express — Regarding refund

Address:

[email protected]

Dear sir,
I tried to book a ticket for the date 15th august 2020. From trivandrum to sharjah. But before do payment i received a document like flight ticket. Then i did the payment. Then it shown payment successful. But this ticket confirmation number showing 6 letter. My bank account showing that payment amount is in hold. I would like to know the status of my booking. After 1 days that hold amount is released at it is payed to account name citrusp*al mumbai. Please refund my money.