Air India Express — Request Refund for damaged baggage

Address:

A-15/16 Tower-A Himalaya Pride Techzone-4 Greater Noida West, Gautam Buddha Nagar, UP 201306

Flight: AIR INDIA EXPRESS I5-791
DELHI to COCHIN
PNR: M65R7Q
SEAT: 20A & 20B
Date: 6th Dec
Time: 5:25hr to 8:35hr
Delay: 1 hour

Description:
When we landed on Cochin airport and collected the baggage. On of my baggage lock was found damaged. I couldn't find any airline staff at the baggage collection belt so, I took the photos (attached below) and waited for the return flight to Delhi to make complaint.

I also mentioned this issue to airline ground staff when I returned New Delhi airport on 10th Dec. She suggested to make complaint online.

I would request Air India Express to get my baggage repaired or to provide the money refund for the baggage damage due to mishandling. Because due to faulty zip and lock my bag is not useful.

Thanks
KEERTENDRA KUMAR SINGH
email id: [protected]@gmail.com