Air India Express — request to refund failed booking airline ticket from air india express

Dear sir/madam,

This is to inform you that i had tried to book an air ticket in the name of my spouse "rajani" from mangalore to dubai on 21st october 2020. While booking the flight ticket, there was a technical error in the process as an amount of inr 11, 010.12 /- deducted from our bank account but i didn't receive any information regarding the ticket confirmation. I request to refund the money (I. E. Inr11, 010.12/-) as required as i have already book the new ticket for the same above travel itinerary. Please find the below pnr numbers which i have tried to book tickets two times for your reference.

Pnr - ejuueb
Pnr - teodfq

Kindly do needful.

Look forward to hearing from you

Thank & regards
Janardhan billava