Hi
I was travel from bahrain to kozhikode on 29-nov-2017 ix474 with paid seat #1f. I have checked baggage 21kg and hand carry less than 7kg as per airlines law. Unfortunately all cabin are fully (Mostly passengers carrying more than 10kg in hand, i noticed that) and i did not get space inside the air craft. One of the your ground staff come to me very roughly and roodly asked to put my hand carry in luggage with out my permission. I accepted his request as i have two option this case that 1. There is not lock. If you put lock then you put luggage. I dont have any issue. 2. Or else you keep inside aircraft anywhere in cabin once we landed in kozhikode please give me back i said. Immedietly his reply was find space inside the aircraft that passenger duty. I rejected totally his request and i complian chief of your cabin crew ms. Dhanya after take off and given written complaints too
I am your frequent traveller since last 20 years and i did not get such like experience in my life. I have lots of colleagues from ix and ai (I am a frequent member ai no.[protected]
Hence... I have a small request regarding this that, kindly provide proper training and keeping good behaviour to all passengers.
I hope you will take correct action regarding this issue.
Note: kindly repair aircraft food tray holder was broken seat #1f
Waiting your reply soon
Regards,
Nashad ali Was this information helpful? | 
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